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Dilby's avatar
Dilby
Guide
May 14, 2025

Orbi 971 dropping wifi on router

Recently did a factory reset due to issues of wifi devices not connecting etc. Things seem to have improved, however now observing a new problem over the past couple of days.

 

It appears the router (971) is dropping the wifi connection to devices. These devices end up connecting to the satellite that is on a wired backhaul.

Internet connectivity appears to be still be working, so the 971 still appears to be routing - it's just that wifi appears to be "off" to devices.

 

Firmware version : V9.12.5.3_1.3.24

Router + 1x wired RB970

Armor is off

Traffic monitoring is off

4 Replies

    • Dilby's avatar
      Dilby
      Guide

      The RBS is quiet far away from the RBR, so not sure if it will be in range. I can try to move it closer to test, but worried that these kind of things change the environment and introduce different variables to the mix.

       

      Forgot to mention in the original post that a restart of the system resolves the issue for a day or so.

       

      • Testing the RBS would be to see if the problem continues or not. Helps determine if this is a ethernet issue or RBS issue. 

        What is the distance from the RBR to this RBS? 

        What is the size of the home in Sq Feet? 

         

        What channel configuration are you using on the RBR?