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Forum Discussion
Orbi satellite RBE370 is bricked
ok
What FW version is on the RBR unit?
Try a factory reset on the RBS by pressing the rest button on the RBS for 15 seconds, then give 5 minutes and give this process a try to see if you can get to the RBS self service web page by following this guide: Orbi Satellite (RBS) Self-Service Web Page Access | NETGEAR Communities
If this fails try a 30-30-30 reset on the RBS.
If this all fails, you'll need to make contact with NG support and ask for an RMA.
Fw version 12.1.3.11
I tried all those steps many times. When I call support, they refuse to provide am RMA because they seem to want to spend days with me trying to fix the issue. Everything I call it's a new person and they want to troubleshoot again. Same thing over and over and will not agree to just providing me a replacement.
K, will see if a moderator can help out.