Orbi Satellite (RBS) Self-Service Web Page Access

When a Satellites firmware is not at same level as RBR and will not sync to router unit normally, this guide can be used to access the satellites self service web page to manually update the satellites firmware to match what is loaded on the router unit.

 

(Orbi AX, AXE and BE system models supported)

 

Pre-conditions

• Ethernet connected PC or laptop
• PC networking configuration set to the following: Manual static IP address: 192.168.10.49 and sub net mask: 255.255.255.0

Leave Gateway and DNS blank.

• Ethernet cable connected from PC or laptop to back of RBS LAN port.
• Satellite firmware file downloaded to PC and firmware file (.CHK) extracted from the downloaded .zip file. (Should be same firmware version as what is loaded on the host Orbi RBR router unit.)

 

1. Power up the RBS from out of the box.
2. Wait 2 minutes. (From RBS already powered ON and synced skip to next step.)
3. Press and hold the factory reset button in back for 15 seconds. Power LED in back should go from solid GREEN to blinking AMBER. After 15 seconds press has passed, release the reset button in back.
4. Wait for the blinking power LED to change from AMBER to solid GREEN.
5. Un-plug the power plug from behind RBS for 10 seconds then plug back in.
6. Wait 3-5 minutes. DO NOT sync the RBS to the host router (RBR).
7. Open a web browser. (MS-Edge for Windows PCs or Safari for Apple PCs)
8. Navigate to 192.168.10.250 in the web browser.

 

A log in pop up window will be displayed:

Enter in >admin for Username field box. Enter in >password for Password field box. (All lower case.)

 

 

Orbi satellite is not connected message will be displayed:

Select OK.

 

Satellite self-service web page should be displayed:

Confirm any firmware versions here. Maybe older firmware version maybe seen here.

If satellite firmware needs updating, proceed to manually update the satellite firmware:

1. Select the Firmware Upgrade menu selection on left side.
2. Select the Browse button and navigate to the location on the PC where the firmware files are located and have been extracted too that reveals the .CHK file. Select this satellite (RBS) .CHK file.
3. Select the Upload button to have the browser send the .CHK firmware file to the RBS.

 

Let the satellite process the firmware file.

 

The satellite should come back to ready and be able to log in to the satellite self-service web page again using same process as out lined in step 8 above. Confirm the firmware version changed and was updated.

 

Follow normal satellite syncing process at this point to get the satellite to connect to the host Orbi router (RBR). Use either the Orbi app or use the Orbi router (RBR) web page Add Satellite feature or the sync buttons behind the Orbi router (RBR) and satellite (RBS) in back to get the satellite to connect to the Orbi router (RBR).

 

NOTE: This was verified on Orbi RBS750, RBS960 and a RBE770 series satellite models. This applies to all Orbi 350, 850, 860, 950, and 970 series Orbi RBS models. Future RBS models should work the same as they get released.

 

If something fails, please post in the forums or contact NETGEAR support.