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orbi wifi 6 & 6e

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NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ
Summary: Since Android/Apples and Windows introduction of MAC address randomizers in there OSs, this seems to have been causing problems for users of Netgear's mobile applications, i.e. Nighthawk and Orbi applications on iPhones and iPads being able to connect correctly to Netgear router products. What is: Apple WiFi Private IP Address: "Apple platforms use a randomized media access control address (MAC address) when performing Wi-Fi scans when not associated with a Wi-Fi network. These scans can be performed to find and connect to a known Wi-Fi network or to assist Location Services for apps that use geofences, such as location-based reminders or fixing a location in Apple Maps." https://support.apple.com/guide/security/wi-fi-privacy-secb9cb3140c/web Try only disabling this feature first as a first step in troubleshooting. If the above feature change doesn't work or help change anything, try the following: Apple Limit IP Address Tracking: "Limit IP address tracking is a privacy-enhancing feature currently only seen on iPhones or iPadOS devices with cellular connectivity. This feature can be activated on your device if you are running iOS 15.2 RC 2 or higher. Once enabled, your IP address will be hidden from identifiable trackers in Apple’s database. This feature will only work in Safari & Mail, for now, using another browser or Mail app will leave you exposed to trackers. https://nerdschalk.com/hide-ip-address-on-iphone-how-to-use-limit-ip-address-tracking-feature-for-this/ https://discussions.apple.com/thread/253657312?answerId=256849570022#256849570022 Apple iCloud Private Relay: "When Private Relay is enabled, your requests are sent through two separate, secure internet relays. Your IP address is visible to your network provider and to the first relay, which is operated by Apple. Your DNS records are encrypted, so neither party can see the address of the website you’re trying to visit. The second relay, which is operated by a third-party content provider, generates a temporary IP address, decrypts the name of the website you requested and connects you to the site." https://support.apple.com/en-gb/HT212614 These two above features may not need to be changed. 2024 Apple has implemented additional options to the Private WiFi Address feature: 3 options are now seen here: Disable - Disables the MAC address randomization on the phone. Uses actual MAC address set on the phone. Fixed - Sets a fixed MAC address that differs from actual MAC address of the phone. Rotating - Randomized the MAC address. Good for traveling or connecting to open WiFi networks when away from home. Diagnosis: When users are at home that these features may not be needed as there would be no reason to have additional security features on the iOS devices enabled while being at home and that these features are more suited for out of home or remote use while away from home and the local home network. Solution: For troubleshooting these problems with Netgear mobile applications, Apples WiFi Private IP address and Limit IP tracking on Apple iPhones and iPads can be disabled while at home to see if this helps resolve Netgear's mobile app in connecting to the Netgear router. Try turning OFF WiFi Private IP address and Limit IP tracking features are found on the same screen page: https://support.apple.com/en-us/HT211227 iCloud Relay can be turned off as a troubleshooting step as well though may not be needed in most cases: https://support.apple.com/en-us/HT212614 ANDROID: Also seen on Android OSs as well: https://www.howtogeek.com/722653/how-to-disable-random-wi-fi-mac-address-on-android/ NOTE: For Android devices, there is only Disable and Phone/Tablet MAC options. MS WINDOWS: Seen on Windows PC or Laptops with WiFi adapters: NOTE: These are troubleshooting steps only and recommended trying if all other troubleshooting steps fail. Remember to enable these Android/Apple and Windows features when using Android/Apple/WIndows devices normally or remotely outside of the home network. If users still see problems with the mobile app after trying the solution, please submit a bug using the submit bug feature in the app: Orbi App: https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message Nighthawk App: https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message Or contact Netgear support: https://my.netgear.com/support/contact.aspx
FURRYe38
Aug 09, 2025 Place Orbi Mesh Knowledge Sharing
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Cell phone flipping celllular/disconnecting when on WiFi? Read this for possible solution!
Technical Analysis and Repeatable Evidence of DHCP/Routing Bug in Netgear Orbi 971 (Router Mode) Summary of Issue In environments using the Orbi systems in router mode, certain iOS/iPadOS devices (tested: iPhone 16 Pro Max and iPad Pro 2024) sporadically exhibit a failure state in which the device: Remains physically connected to the Orbi Wi‑Fi network (SSID displays as connected), Maintains a strong Wi‑Fi signal with excellent throughput (700–1200 Mbps), Yet silently fails over to the cellular interface (e.g., 5G), with no data traversing the Wi‑Fi path. Disable IPv6 on the router Go to your router admin web page, Advanced tab, LAN Setup, and change your DHCP range to something like 192.168.1.2 starting, 192.168.1.150 ending. This is to make room to create some manual address(es) outside the DHCP range, to avoid collisions; one for each device experiencing dropouts. The assumes your router IP address is 192.168.1.1. Go into settings for your iPhone WIFI connection, and for each device set a MANUAL IP address to something like 192.168.1.152 (or later; anything above your DHCP pool range set in #2), subnet 255.255.255.0, router 192.168.1.1. On the same page on your iPhone WiFi connection, set a MANUAL DNS address - add two routers there. Choose Google (8.8.8.8, 4.4.4.4), Cloudfare (1.1.1.3, 1.0.0.3), or another external DNS server of your choice. DO NOT point it to the router at 192.168.1.1. By steps 3 and 4 we are eliminating DNS/DHCP conversation between the phone and router. Do these steps on any other device seeing connection drops/flips to cellular. But start with your phone as a test case. Wait to see the WiFi connection icon at the top right of your phone, then test the connection via Speediest or browser to ensure all is set up and working ok! Reference posted here: Device flipping to celllular/disconnecting when on WiFi? Read this for possible solution! | NETGEAR Communities Device flipping to celllular/disconnecting when on WiFi? Read this for possible solution! | NETGEAR Communities
FURRYe38
Aug 08, 2025 Place Orbi Mesh Knowledge Sharing
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Using signal strength detection to place Orbi Satellites
This document describes how to use signal strength detection of WiFi signal to optimally place Orbi satellites – location AND number of satellites. It is a common problem for users to place more satellites than they should – the common thinking is “the more the merrier”. But the opposite is true! Houses that have too much saturation of Orbi units have too much overlap of WiFi signals, causing all kind of disconnect problems, inability for devices to properly switch Orbi units as they are moved around the house, and more. In the mesh world, often times deploying LESS units is the better solution! To do this right, you need a software app that shows real time WiFi signal strength. There are several free ones. I use a Mac laptop and walk around the house running either/both of 2 tools - WiFi Explorer Lite and iAnalyzeWiFi. Both are free and in the Mac App store. There are comparable tools in the Windows world, if not more of them. Both of these Mac tools will give a real time view of ALL signals in your house where you are standing. Wifi Heat Map - Survey for Android on a tablet. https://play.google.com/store/apps/details?id=info.wifianalyzer.heatmap&hl=en_US&gl=US As a bonus, you'll even see neighbor's signals if they are close enough. So, if you choose, it is easy to determine channels to set up with the Netgear routers for 2.4GHz and 5Ghz so that contention between your network and your neighbors’ networks is minimized. Now there's two options with how you do this – it depends on whether a given satellite (RBS)’s backhaul is to be wired or wireless. With wired backhaul, you want to pick the WORST signal area that you can get a wire to, to increase the house coverage. Think about it – you don’t have to worry about poor WiFi coverage in that location because you will use wired backhaul for the RBS, and it will bring a strong satellite signal to an area of the house that did not have it! On the other hand, with WiFi backhaul, you should pick a STRONG signal area so the backhaul connection is fast and reliable. But you want to choose the fringes of a strong signal area if possible – again, the theory being to bring satellite signal into an area of the house that did not have it. So in summary of the theory, it’s a waste to place an RBS with wired backhaul in an area with a strong WiFi signal, and it’s also a waste to place an RBS with a WiFi backhaul in an area with very weak signal. Do the opposite! You will determine these strong/weak areas by walking around with a laptop displaying real time signal strength. Take some notes so you get a picture of the signal strength throughout the house, starting with JUST the router running, and then as you add satellites one by one update your diagram. Recommended to first power down everything but the router (RBR). Walk around with your laptop signal app and place the second RBS – based on the proper signal strength coming from the router (strong if WiFi backhaul, poor if wired access is available). After the router and first RBS are in place and powered up, continue the process with the next RBS satellite. Walk around the house and see where the dead spots are, and whether you care (ie you may not need a strong signal in some obscure part of your house!) That will tell you whether you need to add the next RBS. Try putting the next RBS as far as you can in the house from either the RBR or RBS - Netgear recommends 30 feet minimum, but the farther, the better, as long as you have a good signal for backhaul! With the Mac apps, you can see signal strength in RSSI so it doesn't take any "figuring" to know if the signal is good enough for WiFi. The guidelines I use, is look for RSSI signal strength to be at least -67 dBm or greater (remember, greater would be say -50 dBm), as this should handle backhaul requirements fine. You can probably stretch it to -70dBm if you need to, that should be an ok signal strength for backhaul data by my guess. With 2 RBSs in place, just keep walking around checking signal strength - and do some speed tests. Only then will you know if you have an objectively weak signal area demanding a 3rd RBS. Keep in mind as well, if that area for the third (or even the second) RBS is weak but small, you may need to reduce the signal power as a percentage less than 100% (found on the router admin web page) to avoid overlap. Note on the two signal apps as mentioned above, you can see signals from each RBR and RBS individually - so I know if a strong overlap in a region of the house. I know this by seeing a nearly identical signal strength from two or more Orbi units at some location. Devices will have difficulty managing their movement between Orbi units as the devices are carried around the house. You may be shocked at how few satellites you may need – less than you thought! Author: donawalt
FURRYe38
Aug 04, 2025 Place Orbi Mesh Knowledge Sharing
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Orbi MESH Troubleshooting, Suggestions and Tips
This is initial information regarding Orbi help, troubleshooting and tips to help users who encounter Orbi problems. Users should review this and test the suggestions and tips out and post your results and questions if more help is needed in the forums. Most problems seen are mis-configurations, environment and or ISP service related. Please review the following attached PDF information file and if your needing additional help. Please copy and paste the template of questions and suggestions, which pertain to your particular problem, to include in your posts so we may get a better idea of your systems setup and provide better feedback to help you resolve and fix the problems users are experiencing. It's for the users and posters benefit to be detailed as much as possible when posting and to answer and give feedback to the questions and suggestions presented by other users. Some of these questions and suggestions will need to be answered so we can help you and give you better feedback and work to help resolve the problem.
FURRYe38
Jun 10, 2025 Place Orbi Mesh Knowledge Sharing
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Armor Help and Information FAQ
For users needing help and information regarding Armor: NETGEAR Armor Protect Your Family and Your Home Network from Cybersecurity Threats https://www.netgear.com/home/services/armor/ https://armor.netgear.com/ What are the features of NETGEAR Armor? https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer How do I start a subscription for NETGEAR Armor? https://kb.netgear.com/000059444/What-is-the-available-subscription-plan-with-NETGEAR-Armor Prerequisites and What Products support Armor? https://kb.netgear.com/000059437/What-are-the-prerequisites-to-use-NETGEAR-Armor https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor How to Use and Activate Armor: https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app https://kb.netgear.com/000060582/How-do-I-activate-NETGEAR-Armor-on-my-Orbi-router https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code Armor Subscription Update Information: My payment method needs to change. How does one update their payment method for auto-renewal of my armor subscription? Enter or update details by browsing to this link: https://accounts.netgear.com/account Then you can edit your card payment details. Help with your subscription service? https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service How do I unblock URLs in NETGEAR Armor? https://kb.netgear.com/000061715/How-do-I-unblock-URLs-in-NETGEAR-Armor Armor Support Information and Help: https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do https://kb.netgear.com/000062125/Why-didn-t-I-receive-an-activation-code-after-purchasing-NETGEAR-Armor-from-the-NETGEAR-Store https://kb.netgear.com/000059445/How-do-I-subscribe-to-NETGEAR-Armor-after-my-free-trial-expires https://kb.netgear.com/000059447/Can-I-add-more-than-one-router-to-my-NETGEAR-Armor-subscription https://kb.netgear.com/000059446/How-do-I-cancel-my-NETGEAR-Armor-subscription For additional help and information regarding Armor, please contact NetGear support: https://my.netgear.com/support/contact.aspx To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or log in) and then register the device. From there, you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service
FURRYe38
Jun 06, 2025 Place Orbi Mesh Knowledge Sharing
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Support and End of Service FAQ
We understand that a primary reason you might be visiting the NETGEAR Community is that you are looking for answers to your support questions for NETGEAR Wi-Fi Routers, Firmware, and setup procedures for your NETGEAR Products. We are here to help and want to get you an answer as quickly as possible! Information about what NETGEAR products have reached End of Service life: https://www.netgear.com/about/eos/ 3rd Party FW Support after End of Life If the unit is still working and you want to continue using it, consider reviewing the following 3rd-party FW sites for FW support on their supported models they support: https://openwrt.org/supported_devices https://dd-wrt.com/support/router-database/ http://www.voxel-firmware.com/ NOTE: These sites handle 3rd-party support, help, and information, not NETGEAR. Otherwise, consider getting a newer generation router. Need more help? Visit the NETGEAR Support page and search for your model number or details on your question. Visit here to search the NETGEAR Community pages.
FURRYe38
Jun 06, 2025 Place Orbi Mesh Knowledge Sharing
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Bug Report: Orbi App Timed out
Hello Orbi Community! We are aware that some users are experiencing "Time Out" issues when logging into their Orbi app using iOS version 18.4. Until there is a resolution, we ask that you use the admin page found at orbilogin.com for your Orbi configurations. If there are any android users that are experiencing this "Time Out" behavior while using the Orbi app please comment below! Thank you for your continued patronage!! NG Community Team
FURRYe38
May 23, 2025 Place Orbi Mesh Knowledge Sharing
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Registration and Un Registering products Help
We recently updated our support site to now allow customers to unregister their products via mynetgear.com. Please follow the steps listed below to remove products from your account. Log into my.netgear.com Scroll down and click View Product button for the product you wish to remove from your account Scroll down and click "Unregister Product" in grey (below the "Community Links" button) You will be asked to confirm you want to unregister your product (*Unregistering your product will remove the product from your account. It may be re-registered to the same account. If it is re-registered to another account, any warranty will not be transferable, per the NETGEAR warranty.) Click "Yes, unregister my product" If you are still having issues registering or unregistering your devices please check out the KB below as it has an Email address to contact. https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ
FURRYe38
May 22, 2025 Place Orbi Mesh Knowledge Sharing
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Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems.
A guide for user who wish to manually update their systems themselves by using a wired PC and web browser after downloading any new or available firmware update files that maybe available for their models’ systems from NEGEAR 1. How to download firmware files from NETGEARs download site per model system. 2. Unpack downloaded .zip firmware files. 3. Recommended practices to use a wired PC and web browser to manually send firmware update files to the satellite units first, then the main router unit lastly, using the satellite and main router web pages in a web browser. 4. Recommended after update processes to the system to help ensure the update is working well. Power OFF the router and satellites then back ON. 5. MS-Edge(Windows), FireFox(Mac and Windows), Safari(Mac) are recommended browsers Download and acquire the necessary firmware files from NEGEARS download site per model system Navigate to https://www.netgear.com/support/ in a web browser. Locate the model number if need from your main router unit: Be sure to back up the systems configuration to file, before starting a firmware update for safe keeping: Nighthawk Mesh: https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router Orbi Mesh: https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System Orbi systems will start with CBR, RBK, RBKE or RBE. Nighthawk Mesh systems will start with MK. Input the model number of your Orbi or Nighthawk MESH system: After the model product page displays, select the Downloads button: Firmware and Software Downloads will be displayed in the web browser. Orbi Mesh: Nighthawk Mesh: For all Orbi and Nighthawk Mesh systems, there are two separate firmware files needed to be downloaded. Select anywhere on the Current Versions web page to reveal a download or Release Notes link. Select the Router and Satellite options seen: Orbi and Nighthawk Mesh: A Download button will be displayed along with Release Notes. Two options here to download the necessary firmware files. 1. Select the blue Download button for the router unit then select on the satellite drop down to show the same blue Download button for the satellite: After selecting the download button, the file will be downloaded using the web browser to its designated location or have the browser download the file to your desktop, a recommended location. 2. Select the Release Notes link under the blue download button: This will open the product system download page and show release note information about what is included in the available firmware update along with download link to both router and satellite units: Select both router and satellite .zip files seen here, and the file will be downloaded using the web browser to its designated location or have the browser download the file to your desktop, a recommended location. Example is for Orbi 960 series. Same will be seen for Nighthawk Mesh systems as well. Unpack the downloaded firmware .zip files. Find and navigate to where the download .zip files are located and right select on each of the .zip files. Right select on each file from the tool menu, select Extract All… Other .zip file extractors like .7zip or other .zip file extraction programs may be used here. Extract both the router and satellite .zip files. Select a Destination and Extract the files from the .zip file: Browse to where the extracted files are to be extracted too. Recommended desktop or the default location seen in this window. Users Choice. Select the Extract button and the files will be extracted to this location. Do this for both the router and satellite firmware .zip files. Observe the extracted files. There will be a .chk and a Release_Notes file within the extracted file folder as seen here: DO NOT ATTEMPT to open the .chk file beyond this point. This is the actual firmware file that gets sent to the router or satellite units. You can open the Release_Notes file and view information within that file. Observe and take note of the difference in file names for the router and satellites. Router should have a RBR or MR in the file name. Satellite should appear as RBS or MS in the file name. Prepare the system for manual firmware updating Recommend bringing any remote satellites to near or same room as the router unit for quick and easy observation of the satellites that will be updated along with the main router unit. If any satellites are ethernet connected to the router unit, these can be left in their remote locations. Use a browser and browser tabs. Open a browser and log into the router unit using log in credentials. Once logged in, select on the Attached Devices menu option: Find the IP addresses for each satellite that’s connected to the router unit: Use the IP address seen here for each satellite and open a new tab with in your current opened browser for each of the IP addresses seen for each connected satellite. Log into each satellite’s web page using the same log in credentials for the router unit: The browser should have one tab for the main router web page, then other tabs for each of the connected RBS. Update all connected satellites After logging to the satellite’s web page, select the Firmware Upgrade menu option: This will display a Firmware Upgrade and Upload Upgrade File window in the browser: Select the BROWSE button and navigate to where the downloaded and extracted files are located. Find the satellite .chk firmware file first. After selecting the satellite .chk firmware file, the Upload Upgrade File window will be populated: You can select the blue UPLOAD button here and do this one at a time for each satellite. NOTE: Alternative would be that you can log in to each satellite’s web page on each browser tab and setup the firmware file to be loaded for each satellite on their tabbed web pages. Once you have each satellite setup as above, then select the blue UPLOAD button on the first satellite to be updated and soon after the web page shows the progress circle, select the blue UPLOAD button on the next satellite that needs the file sent, until each satellite has been uploaded top. After selecting the UPLOAD button, a note window should be seen giving information on how long the process takes: Next screen I the browser will be a progress circle: Observe the front LED on the satellite unit(s). It should start to blink WHITE then as the progress circle gets to 100%, the front LED should stop blinking and turn BLUE for 3 minutes indicating a good sync and connection, then turn OFF, indicating normal operation. Do not power off the satellites during this operation. Could cause damage and break the operation of the satellite(s). Once the progress circle gets to 88-100%, the satellites web page will update and display the following: Or Nighthawk Mesh network here as well. Leave the satellite web pages alone here. Note: After the last satellite has been sent the firmware file, you can immediately go to the routers web page and send it’s FW file soon after the last satellite has been sent it’s FW file if it was set up along with the satellite web pages for the firmware update in quick order. Update the routers firmware lastly After each satellite has been sent the satellite firmware, send the routers firmware file to the router unit. Select the Firmware Update from the Advanced tab/Administration menu: Select the Manual Update tab: Select the BROWSE button and navigate to where the downloaded and extracted files are located. Find the router firmware file. Don’t select the satellite firmware file: Select the blue UPLOAD button: You will see a IP address of the router says message: Select OK here. Warning and Note on firmware version and time to process the firmware will be seen: Then a Rebooting the router now message progress bar will display: Observe the front LED on the router unit. It should start to blink WHITE then as the progress bar get to the end, the front LED should stop blinking and turn OFF, indicating normal operation. After all satellites and the router have been sent the firmware files and have process the firmware file and are back to ready. Recommend a power OFF of the router and all satellites for 1 minute then back ON with the router unit first, then satellites, one at a time. If satellites were taken to same room for this operation, can now be powered OFF and returned to their remote locations and powered back ON. Give about 5-10 minutes for the router and all satellites to power ON and come to ready. For Orbi systems, confirm that the front of the router LED turns OFF indicating normal operation and confirm that the satellites LED turns BLUE for about 3 minutes, then turns OFF, indicating normal operation. Orbi Mesh: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean For Nighthawk Mesh systems, LED on the router and satellites should blink WHITE then turn to BLUE and remain ON, indicating normal operation. AMBER LED maybe seen for a short time on the router and satellites, then turn BLUE. Confirm on the router and satellites web pages that the firmware version has been updated to the version that was downloaded and installed. Confirm operation of the system with your devices. NOTE: If any problems are seen after the firmware update, even after the system was powered OFF then back ON and basic troubleshooting doesn’t resolve the problem, a factory reset will need to be performed to see if this helps resolve the problem observed. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340 Or use the ERASE button on the routers web page to factory reset the router: https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System Be sure to save off a new backup configuration to file for safe keeping. Saves time if a reset is needed. https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System Enjoy. KB Articles and References: • https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com • https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite • https://youtu.be/QDdC16Cz8tk?si=w7fyQ_YvoWltZnlL •
FURRYe38
May 14, 2025 Place Orbi Mesh Knowledge Sharing
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WAN Link Aggregation Configuration for NETGEAR Modems and Routers
This guide outlines how to configure and setup WAN Link Aggregation between a cable modem and a router system. Supported Cable Modems: NETGEAR CM1100 NETGEAR CM1200 NETGEAR CM2500 NETGEAR CM3000 CAX30 (Modem Mode) CAX80 (Modem Mode) Supported Router Systems and Resources: https://kb.netgear.com/000060678/What-is-the-difference-between-LAN-and-WAN-Ethernet-port-aggregation https://kb.netgear.com/000061095/How-do-I-set-up-WAN-Internet-Ethernet-port-aggregation-on-my-NETGEAR-Nighthawk-router https://kb.netgear.com/000061324/How-do-I-set-up-WAN-aggregation-on-my-Orbi-WiFi-6-System Pre-Conditions: Both cable modem and a supporting router with WAN Link Aggregation features. Two CAT UTP cables. CAT6 UTP is recommended. Shortest cable lengths between cable modem and router that is allowable with modem and router placement, is recommended. Ethernet PC or laptop. Web Browser. MS Edge is recommended. Cable modem and router system already setup and running in default Non-Link Aggregation mode. Cable modems and router systems are defaulted to disable Link Aggregation features. Cable modem should be in good working order and have good ISP signal services up to the modem. If there is a problem, please post in the cable modem forum for help and information to troubleshoot problems or contact the ISP to have them ensure all cabling and signals up to the cable modem are in good working order. Locate and identify Link Aggregation Ethernet ports in back of the cable modem and router system Refer to user manuals per model NETGEAR cable modem and NETGEAR Router systems for locations and printed labels of ethernet ports in back panel of these units. NOTE: Be aware that most ISP service companies only provide one IP address per household subscription. So additional ethernet ports seen on the back of CM series models may not be usable after WAN Link Aggregation is enabled. CM series cable modems do not have any built-in router capabilities. They are cable modems only! NETGEAR CM1100 and CM2500: NETGEAR CM1200: NETGEAR CM3000: CAX30: CAX80: Rear Ethernet Port Identification for NETGEAR RAX120 and RAXE500 router systems: Rear Ethernet Port Identification for Orbi RBR850 router systems: For more information on which models support WAN LAG, refer to the product data sheet or user manual for the router model in question to see if WAN LAG is supported. If it’s not seen or mentioned in the documentation, usually means WAN LAG is not supported for the model router. Configure Router System WAN Link Aggregation First Connect an Ethernet supporting PC or laptop to the router system. Log into the router systems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Internet. Under WAN Preference, select the small round button next to WAN Aggregation (1 Gbps + 1 Gbps) Select the APPLY button at the bottom right side of this web page to apply and enable this feature on the router system. Configure Cable Modem WAN Link Aggregation Connect an Ethernet supporting PC or laptop to the router system. While connected to the router system, log into the cable modems web page in a web browser by typing the following address into the browsers URL bar: 192.168.100.1 Log into modems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Administration/Ethernet Port Aggregation: Select the APPLY button at the bottom right side of this web page to apply and enable this feature on the cable modem. Take notice of the front LEDs on the cable modem as the modem may reboot soon after you select the APPLY button. As the modem is rebooting, connect two ethernet cables between the cable modem ethernet WAN Link Aggregation ports and the router system ethernet WAN Link Aggregation ports as identified from the above pictures. Ethernet Port 1 on the back of the cable modem connect to the ethernet port marked INTERNET on the router. Ethernet Port 2 on the back of the cable modem connect to ethernet marked LAN Port 1 on the router. CAT6 is recommended for both cables. Do not mix CAT# version cables. NOTE: Make sure the 2nd ethernet cable does not connect until both the Cable modem and Router LAN aggregation configurations were set up first and applied. Otherwise, it may create a network loop storm and a need to reboot both cable modem and router again. Give about 1 minute for the modem to reboot and come back to ready. Check WAN Link Aggregation Connection Status While connected to the router system, log into the cable modems web page in a web browser by typing the following address into the browsers URL bar: 192.168.100.1 Log into modems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Administration/Ethernet Port Aggregation: Ethernet Port Aggregation Status should display Active in GREEN. This means the Link Aggregation connection between the cable modem and router is good and working. Connect an Ethernet supporting PC or laptop to the router system. Log into the router systems web page using the admin credentials using a web browser. Navigate to Advanced tab/Setup/Internet: Under WAN Preference for WAN aggregation (1 Gbps + 1 Gbps) the status will display WAN aggregation is active. This means the Link Aggregation connection between the cable modem and router is good and working. NOTE: If the WAN Link Aggregation Status shows Not Connected or No Active, color maybe in RED, a reboot of the cable modem and router system maybe first step. Or power OFF both cable modem and router for 1 minute then back ON as a trouble shooting step. Be sure to use good quality LAN cables. Check and Verify the router INTERNET port and Show Statistics Log into the router systems web page using the admin credentials using a web browser. Navigate to Advanced tab. One the Internet Port section, scroll down to the bottom of this window: Wan Preference should display WAN Aggregation (1 Gbps + 1 GPBS). Select the Show Statistics button: Under Port and Status and review WAN Aggregation and the speed seen under the Status column. 2000M/Full will be displayed here. WAN Link Aggregation is now complete and operational and ready for use.
FURRYe38
May 12, 2025 Place Orbi Mesh Knowledge Sharing
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