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Over the past month approximately the disconnects have become increasingly frequent
My Orbi mesh system is 6 months old. After some initial setup pains, the system worked very well for 3-4 months. Over the past month approximately the disconnects have become increasingly frequent. As I write, the system is stable, but yesterday it was disconnecting every 5-10 minutes.
The system includes the RBE771 and two RBE770 satellites covering a private residence of about 3500 sq. ft. Firmware is v10.5.20.3. All settings are in their default state. I have done the elementary troubleshooting steps—multiple reboots. (Haven’t tried a factory reset yet.)
The ISP is Cox. The cable modem is a Surfboard SB8200. (I originally purchased a Nighthawk CM3000, but it would not function well on the Cox system and continually lost connection. Every cable in the house and in the neighborhood was replaced in troubleshooting that to no avail. At the suggestion of the Cox technicians, I finally replaced it with the Surfboard, which has worked very well.)
My issue with the Orbi seems to be similar if not identical to those discussed here. Has anyone successfully identified a solution? Any suggestions on where I should start? (I have opened a case with Netgear support.)
44 Replies
Tried your suggestions and various other things for a couple of hours. Left for a couple of hours to run errands and on returning nothing was connected. Couldn’t even connect to the RBR. In some frustration, I factory reset everything and ran through the setup process from square one. Fortunately, that worked flawlessly and the network is now in good working order (with one satellite connected).
Thoughts on connecting the second satellite?
11/21/25 AM. The saga continues. First thing this morning, nothing is working. Although the LED lights all suggest normal operation, even bringing a device to within a few feet of the RBR does not connect it to the RBR signal. I rebooted the RBR x2 and devices slowly connected only to the RBR, a distance of 50-55 feet, with nothing connecting to the one satellite, which is closer to the RBR by about 20 feet.) Eventually, after a long hiatus (I did not reboot the satellite) the satellite LED showed a magenta color, then blue. Devices then connected to the satellite.
For the moment, everything seems to be working appropriately, although the reliability of this system is not what I have come to expect of Netgear over the years (and I have been a Netgear customer for MANY years).
What FW version is on the RBR and RBS?
V10.5.20.7 for both.
IPv6, Armor and SPC disabled on the RBR?
You might go ahead and open up a support ticked on this with NG and reference this thread. Ask about a cross shipping RMA options. Might ask them to send you another system to test out and see if problem continues or stops with another system.
IPv6 is disabled. (Even after a factory reset, this setting remained unchanged.)
Armor and SPC are disabled. (I am past the trial period and did not renew.)
20251121 1:00 PM:
Wireless signal lost throughout the house.
Internet signal from the cable modem is fine. I am able to connect directly to the RBR with an Ethernet cable and receive a perfect signal.
Wireless outage was brief, maybe 15-20 minutes. Everything working again (without reboots or other interventions.)
I will open a new support ticket.
I have opened a support ticket and received an acknowledgement from Netgear.
I wanted to thank you once again for your Herculean efforts.
Ya seems like something is failing on the system.
I passed this to NG as well.
