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Forum Discussion
RBE772 Dropping WiFi Calls
I have a weird issue. I've had the Orbi RBE772 up and running with no issues. I just upgraded my Pixel 7a to a Pixel 9a. I have Visible Wireless as my provider and they use WiFi calling when possible. I don't get a super strong wireless signal at my house, so WiFi calling works well for me. On my new phone, I can make a call, but after 6 or 7 minutes no one of the other end can hear me for 10-20 seconds (I can hear them) and then the call eventually drops. I've contacted Visible and they made sure my phone is provisioned properly. Once again, my old 7a worked without issue and my wife's Pixel 7 works (still) without issue. I have the latest firmware. I moved the satellite further away from the router and the problem persists. I also made some other changes to my wireless settings and nothing worked. Here's the kicker. I put my old TP-Link mesh (WiFi 6E) back in place and took the Orbi offline. My phone works on calls without dropping out now. The issue has to be some setting in the Orbi that is causing the issue (or it sure appears this way). I'm in a mostly rural area with no interference from nearby WiFi. I've also read of others with this same issue with Orbi mesh systems (with different makes/models of cell phones), but I've never really seen a fix. I have a strong WiFi signal in my whole house (about 1600 sq ft) and have 200 Mbps internet speed (which is confirmed with SpeedTest.net). Any ideas or has anyone else had a similar issue that they were able to solve?
7 Replies
My impression is that you are correct that there have been a number of posts on this Community Forum regarding issues with the new WiFi7 Orbi products and the most recent Pixel phones. (do a search on "pixel") Several posters seem to be working with Netgear support.
If you are within the magic "90 days of complimentary support" Netgear provides with new purchases, it might be helpful to contact Netgear Support to see if they have an update on the situation or can provide hints.
I'm at 92 days.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.Try enabling SIP ALG on the RBRs web page, under Advanced Tab/Setup/WAN Setup
R_S_K wrote:
I have a weird issue. I've had the Orbi RBE772 up and running with no issues. I just upgraded my Pixel 7a to a Pixel 9a. I have Visible Wireless as my provider and they use WiFi calling when possible. I don't get a super strong wireless signal at my house, so WiFi calling works well for me. On my new phone, I can make a call, but after 6 or 7 minutes no one of the other end can hear me for 10-20 seconds (I can hear them) and then the call eventually drops. I've contacted Visible and they made sure my phone is provisioned properly. Once again, my old 7a worked without issue and my wife's Pixel 7 works (still) without issue. I have the latest firmware. I moved the satellite further away from the router and the problem persists. I also made some other changes to my wireless settings and nothing worked. Here's the kicker. I put my old TP-Link mesh (WiFi 6E) back in place and took the Orbi offline. My phone works on calls without dropping out now. The issue has to be some setting in the Orbi that is causing the issue (or it sure appears this way). I'm in a mostly rural area with no interference from nearby WiFi. I've also read of others with this same issue with Orbi mesh systems (with different makes/models of cell phones), but I've never really seen a fix. I have a strong WiFi signal in my whole house (about 1600 sq ft) and have 200 Mbps internet speed (which is confirmed with SpeedTest.net). Any ideas or has anyone else had a similar issue that they were able to solve?
Current F/W: V10.5.18.3
Modem: Arris CM9200
Ethernet cable: CAT 6
Distance: Currently about 37ft. Had been closer, but moved during testing.
Have not tried with the RBS turned off.
Only happens with my Pixel 9a. Didn't happen with my old Pixel 7a or my wife's Pixel 7. No other devices seem to have issues.
Current channels are 2.4GHz: Auto; 5GHz: 104 (DFS)
All are disabled: Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter
Disable SIP ALG is checked
Lets try with the RBS turned off.
Try manual channel 1 and 40.
Try with SIP ALG enabled.
If this is the only model phone doing this, will need to make contact with NG support and possibly Google as well for there help on this. Both will need to take a look.
