I have an RBE970 and two 971s. Firmware is V9.12.5.3_1.3.24 They seem to be working well with the exception of random reboots. Just did it again, I am not sure of the periodicity. One satellite is hard wired, the other is wireless. Only using the Orbi in AP mode. More RBE 970 information: I think I have read where others are seeing this as well. Any suggestions or are there firmware fixes in the works? Basic InformationFirmware Version: V9.12.5.3_1.3.24Boot Loader Version: 2016.01_rtm-9.6.0.2seal: v2.1.10.8-0armor-bd: v2.2.214.4spc-circle: v3.32.0.4guster: v1.0.0.2049CPU Load: 33.37%Available Memory/Total Memory: 1166 MB/1743 MBSystem Uptime: 0 days 00:05:48Server InformationRouter Analytics: PRODCHP Cloud: PRODXCloud: PRODBD Cloud:Circle Cloud: N/AAnalyticOptinOptout: Enable

Not going to lie. Not sure if mine are or not. We have regular power issues (really need a new UPS) and so I can't trust my system uptime. But its been pretty solid with 2x ethernet connected backhauls.

Those are the hourly checks about internet connection up or down. Nothing to be worry about. In my config, those checks are once every 12 hours, in your side every hour. But those logs don't give required info about the crashes/reboots. I have a very similar config a bit simple than your one : 971R + 1 satellite with wireless backhaul with latest fw 9.12.5.3 and I also have reccurent crashes some times once every 2-3, simetimes 1-2 per day... You have to activate debug logs and extract/downloaf them after the crash and share it with NG Support (you should create a ticket with NG Support) To activate the debug logs in your configgo to : http://192.168.1.2/debug.htmUnder " Debug Log Capture", check the 2 boxesStart Debug Log Capture when boot upEnable LAN/WAN Packet CaptureClick on "Start Capture" After the crash/reboot :go to again to the same page and click on "Save Debug File".That will generate debug_log.zip file that you should download into your PC.Extract this zip file on your PC, and check for the file oopsdump.If the file "oopsdump" exist , please open it with Notepad and search for "Kernel panic" with a timestamp"If you have 1 or more lines like that, you also have similar crash issues. You must share all zip file with NG Support for furthe investigation of the root cause...

The RBS don't have a IP address configuration that users can change, there all automatic and DHCP. Here is how I have my 970 system configured for AP mode: CAX80 modem mode>WAN Port RS600 router mode 192.168.1.1 (WiFi disabled, DHCP Pool set for 192.168.1.100 to .150)10Gb LAN Port<>WAN Port RBR971 AP mode (Static IP address set for 192.168.1.97, Default SNM, GW 192.168.1.1, IPv4 DNS Quad 9 Only using one RBS at the moment as I'm testing some Managed switch configurations with the RBS. RBS is currently wireless connected to the RBR and getting Dynamic DHCP IP address thru RBR from RS host router.

Thanks. Mine is not a power issue... it sits behind a very nice (and new) UPS. Just every few days, I see the white reboot light flashing - and then it is rebooted. Not a huge issue, but an indication something is in the land of not-quite-right.

Does front LEDs on both RBR and RBS turn PINK or Blink WHITE when this happens? How often does this happen? How is the RBR configured for AP mode, Dynamic or Static IP address configuration? What is the brand and model# host router that the RBR is connected too? What is the Mfr and model# of the Internet Service Providers modem/ONT? Be sure your using a good quality LAN cable between the Host router and RBR. CAT6A STP is recommended. Try disabling all Logging on the RBR. What is the size of your home? Sq Ft? What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰 What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?

RBE970 and Satellites Rebooting Randomly?

15 Replies

plemans
Guru
May 11, 2025
Not going to lie. Not sure if mine are or not. We have regular power issues (really need a new UPS) and so I can't trust my system uptime. But its been pretty solid with 2x ethernet connected backhauls.
- Chuck_M
  Mentor
  May 11, 2025
  Thanks. Mine is not a power issue... it sits behind a very nice (and new) UPS. Just every few days, I see the white reboot light flashing - and then it is rebooted. Not a huge issue, but an indication something is in the land of not-quite-right.
FURRYe38
Guru
May 11, 2025
Does front LEDs on both RBR and RBS turn PINK or Blink WHITE when this happens?

How often does this happen?

How is the RBR configured for AP mode, Dynamic or Static IP address configuration?

What is the brand and model# host router that the RBR is connected too?

What is the Mfr and model# of the Internet Service Providers modem/ONT?
Be sure your using a good quality LAN cable between the Host router and RBR. CAT6A STP is recommended.

Try disabling all Logging on the RBR.

What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- Chuck_M
  Mentor
  May 11, 2025
  They blink white from what I have seen on all satellites and base station
  
  The RBR has a static IP address (192.168.1.2) and the satellites as well (.4,.5)
  
  The LAN cable between the host router is the best quality available, CAT6. It is less than 2.5 feet in length and is new.
  
  All logs are turned off except Router operation (startup, get time etc)
  
  Here are current logs:
  
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 15:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 14:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 13:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 12:41:20
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 11:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 10:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 09:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 08:41:21
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 07:41:20
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 06:41:20
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 05:41:20
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 04:41:20
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 03:41:19
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 02:41:20
  [Internet connected] IP address: 192.168.1.2, Sunday, May 11,2025 01:41:20
  
  Every hour on the hour it does something, I am not sure if that is a restart or what. I will watch it at the next 41 minutes past the hour to see what it is doing to create that log.
  
  House is 3,500 sq feet and a 1 story ranch.... RBR 970 in absolute middle. Satellites are at either ends - at least 50-60 feet. One is hard wired, the other is wireless backhaul.
  
  I have no issue with wireless connectivity -- have 90+ devices of which at any given time 50+ are online and work well... with the exception of during a reboot.
  - FURRYe38
    Guru
    May 11, 2025
    What Is the host routers default DHCP IP address pool size?
    
    What is the brand and model# host router that the RBR is connected too?
    
    Does this happend with both RBS wireless connected?
    
    Ok, I put my 970 series online in AP mode. RBS wireless connected for now.
    
    RS600 is host router with wifi disabled.
    
    Been testing some managed switch configurations which are failing for AP with the RBS ethernet connected for Guest Network.
    
    Non managed switch doesn't reproduce.
    
    Will monitor the system this comming week
    
    [Time synchronized with NTP server] Sunday, May 11,2025 13:49:51
    [Internet connected] IP address: 192.168.1.97, Thursday, Nov 21,2024 10:05:12
    [Initialized, firmware version: V9.12.5.3_1.3.24] Thursday, Nov 21,2024 10:05:12
    
    No other Internet Connected entries since I put this online earlier today.
    
    That size of home, the RBR and just one RBS should be enough.

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RBE970 and Satellites Rebooting Randomly?

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