RBR350 Not Connected in the App

Volvo3389 wrote:

I have an issue now saying the router ( Orbi router ) is not connected in the app.

If the phone is connected to the Orbi wifi, then this has to be a an app issue.

What do you see when you log into the Orbi web ui?

What Firmware version is currently loaded?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Be sure to disable any MAC Address randomizers on phones and pads while at home:

NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?

Be sure to restart your network in this sequence:

Turn off and unplug modem.

Turn off router and computers.

Plug in and turn on modem. Wait 2 minutes for it to connect.

Turn on the router and wait 2 minutes for it to connect.

Turn on computers and rest of network.

I can log in on my laptop and it said my firmware was up to date I have had the set up for 5 years with little or no trouble 

I have restarted as per the above if I open the app I get the attached 

the WiFi network is all ok as well