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RBR750 Restarting Approx. Weekly
I have an RBR750P/RBS750 pair. It seems to spontaniously restart about once a week, which is quite annoying. We didn't have this problem with our older Orbi RBR50, which this system replaced. We purchased it at the end of June from Amazon; of course, it is a few days out of support. I have made sure that it has the latest firmware V.6.3.8.5_1.4.80, V.6.3.8.5 on the satellite, and I've tried it on different outlets.
Any suggestions. It is where the older Orbi was, and I didn't do a lot of reconfiguration (it is connected to the same cable modem, etc.). I've seen the suggestion of doing a factory reset; haven't tried that yet. I also saw something a few years old about email logging, but I'm not sure about that.
Any ideas? It looks like trying to coordinate a hardware warranty return is a pain, and one would expect Netgear would have something more reliable after so many years.
Thanks,
Daniel
5 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Is IPv6 enabled or disabled on the RBR?
Using ISP detected DNS or custom DNS?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesTry this for a factory reset and setup from scratch: Orbi Systems Manual Factory Reset Process | NETGEAR Communities
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Whatever the modem is that comes from Spectrum. It is the same one that worked with the older RB50 Orbi without problem.
> Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Using the connection cable that came with the Orbi.
Is IPv6 enabled or disabled on the RBR?
Disabled
Using ISP detected DNS or custom DNS?
It is set to the OpenDNS IP, which is what was the setting on the RB50.
What is the size of your home? Sq Ft?
2291 (the same as with the RB50)
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
Much more than 30 ft -- they are at opposite ends of the single story house. Same location as with the RB50, which ran fine for 8 years.
Does this happen with the RBS turned OFF?
We can't test that, as there are devices on that end of the house (such as the solar inverters) that REQUIRE the internet connection.
> Does this happen with both wireless and wired devices?The Orbi is restarting. That impacts all types of devices connected to it.
What channel configurations are currently set on the router?
Not sure how to see that, But 2.4 is set to Auto, and 5 is set to 40 (the defaults -- I didn't change anything)
Try disabling the following and see: Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
None are enabled.
Be sure to disable any MAC Address randomizers on phones and pads while at home: NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Those have never been enabled.
Try this for a factory reset and setup from scratch: Orbi Systems Manual Factory Reset Process | NETGEAR Communities
That may be the next step, although it can be a pain. Is it possible to save all Orbi settings, Factory Reset, restore settings? That might make it easier.
My next step is to try powering off the routers, letting them sit for a bit, and restarting. My theory is that the log file could be overflowing, possibly hitting a bad memory chip. But, of course, there's no way to prove that, and sending things in for warranty (a) leaves you without a router (meaning purchasing another for the interim or going back to the old router); (b) takes a while; and (c) is hard to initiate once you're out of the 90 day support Window.
For a device that has been around as long as Orbis, this shouldn't be as common a problem as it seems to be.
Which unit seems to be restarting? The RBR or RBS?
Does the front LED on the RBR or RBS turn PINK or blink WHITE when this happens?
How many devices in total do you have connected to the system?
There are many different modems that your ISP uses. So brand and model please so we know which one you have?
Log in to the RBRs web page and you can change the Wifi channels. I recommend 1, 6 or 11 for 2.4Ghz.
Yes you can save off a backup configuration to file first before starting the reset process. However I'd like you first to test the system after a setting it up from scratch to see if this issue continues or not past this weekly issue. Loading the backup config may just reintroduce this issue. So need to reset and setup from scratch first with out loading the backup. Yes you can still use same WIFI SSID name and Password configuration and set manual channels.
If you were to RMA your system, you can ask NG about a cross shipping RMA. This allows you to keep the current system in place until the RMA arrives. Once the RMA it put in place and the issue seems resolved, then you will send your 1st system back to NG.
I personally would have not bought the P series. It's a limited production system based off of NGs 350 series which was a entry level low budget system. I would have at least tried the non P series version of the RBK750 series. Much more robust and mature system.
