NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: I am having the worst disconnection problems imaginable
My 2.4 Ghz Devices are unusable they constantly disconnect! I even bought MORE satellites so that I now have 4 satellites so my IoT coverage is impeccable HOWEVER this has made things worse as satellites compete for better connections to my MyQ garage door opener so much so that they hand off to each other and each handoff takes like 5-10 minutes for the connection to reset, only to instantly lose it. Ironically my garage door opener is "roaming" via satellites and I can see it connect and drop. Netgear we need to improve the 970 Orbi connectivity - I never had this problems with 3 satellites and my 860 Orbi's!
17 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?What devices do you have connected in total?
What channel configurations are currently set on the router? Try channel 6 and 40 or 44.
Are you using the separate IoT network for the IoT devices?
Set 20/40Mhz Coexistence to 40Mhz only. Under Advanced Tab/Advanced Settings/Wireless Settings
Hi Echostorm ,
Can you please enable IoT Network with 2.4GHz only. Please note any devices connected to your IoT Network will be able to communicate with your main network. Main network uses WPA2/WPA3 security which might cause issues. IoT Network has WPA2 security which has help many customer with their IoT issues.
You can do this by going to your router admin login page. Go to wireless setting and enable IoT. Make sure it is a different SSID than your current main network.
Ex)
Main Network SSID: "Wireless 1"
IoT Network SSID: "Wireless 2"
You can also instead move the Main Network SSID to the IoT Network so that you do not have to reconnect your IoT devices. Make sure to rename your Main Network SSID to something else.
Ex) Before:
Main Network SSID: "Wireless 1"
IoT Network SSID: "Wireless 2"
After:
Main Network SSID: "Wireless 2"
IoT Network SSID: "Wireless 1"
- Sorry to clarify all my 2.4 GHz are already on a dedicated IoT network channel 11 (there’s an issue with Sonos speakers on other channels), what I noticed from my garage door opener is that it treats the IoT network the same even though there are 5 of the same IoT network in range, when it decides to roam between the satellites (I can see it connecting in the Orbi app) to the one furthest away with the weakest signal is will continuously drop. It seems like there should be some optimization from the router to prioritize its strongest connection and or to disallow it to connect to a weaker satellite. better
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?What devices do you have connected in total?
What channel configurations are currently set on the router? Try channel 6 and 40 or 44.
Are you using the separate IoT network for the IoT devices?
Set 20/40Mhz Coexistence to 40Mhz only. Under Advanced Tab/Advanced Settings/Wireless Settings
If you turn OFF the farther RBS that this one device connects to, does this device connect to a near RBS or the RBR?
FYI, new FW available:
Echostorm wrote:
My 2.4 Ghz Devices are unusable they constantly disconnect! I even bought MORE satellites so that I now have 4 satellites so my IoT coverage is impeccable HOWEVER this has made things worse as satellites compete for better connections to my MyQ garage door opener so much so that they hand off to each other and each handoff takes like 5-10 minutes for the connection to reset, only to instantly lose it. Ironically my garage door opener is "roaming" via satellites and I can see it connect and drop. Netgear we need to improve the 970 Orbi connectivity - I never had this problems with 3 satellites and my 860 Orbi's!
