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Forum Discussion
The router loses connection to the internet
I have been dealing with this same issue for 2 weeks now and nothing has changed. My system will be connected to the internet on the "main" network and the "guest" network will lose internet connection, then later in the day it will switch to no internet on "main" and there will be internet on "guest". No issues with my Google fiber as when these Orbi issues happen I can switch to my Google Wifi network and have no internet connection issues.
9 Replies
Does the front LED turn PINK when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?- So, I finally got the customer support to connect me to a "Tier 2" support... we are trying a beta firmware right now
Good.
Please give feedback to the question presented as well. Thank you.
- Monoprice Cat 8 between router and orbi.
Google Fiber 8gb service GFRG300.
1 satellite
2700sqft home
Lose of internet on main happens wired or wireless. Guest is wireless.Is the CAT cable UTP or STP cabling. STP cabling is recommended here.
30 feet distance between RBR and RBS is recommended as well.
