NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
This frustrating intermittent issue.
We have observed that Orbi continuously reassigns IP addresses to certain devices, which causes those devices to experience frequent and intermittent Wi-Fi disconnections. This issue has been presen...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What kinds of devices are connected to the system?
How many devices in total are connected to the system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Is IPv6 enabled on the RBR?
Is detected ISP DNS being used on the RBR or custom DNS?
Using default DHCP IP address pool range? Try changing to .100 to .200:
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
You'll need to make contact with NG support to let them know about issues seen that we can't solve here in the forums. NETGEAR doesn't give roadmaps to when they fix things. No router mfr does.