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mbolo01's avatar
mbolo01
Aspirant
Feb 16, 2026

WiFi Drops Every Hour

Hello - Same issue for me here. My setup is made of one RBE371 and 2xRBE370, firmware V12.1.3.11_5.1.12, acquired end of October 2025.
Initially I thought the issue was coming from my ISP Live TV stream that was freezing for 1 to 5 second every hour (my ISP TV box is connected via WiFi to a RBS), knowing that during the same period my ISP had also some TV stream issues on their side. But now the ISP issues have been fixed and I still have these hourly freezes.
Today, after reading these posts, I started a ping against the IP address of the RBR from a Mac connected via WiFi to a RBS nearby,  just before the time the issue was expected to happen. I could then see, at the expected issue time, the RBR no longer responding to the ping and the TV live stream having the issue at the same time.
I applied a channel value change to the 5 gHz following recommendations read earlier in the thread, the drop issue didn't disappear but change time to the time the wifi channel change was applied (was previously every 34' past an hour, now 5' past an hour).
So I'm now convinced that something recurrently en regularly happens in the Netgear setup that impacts my user experience. 
I'll open a new ticket accordingly.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    "every 34' past an hour, now 5' past"< Is this distance in feet or something else like time? (') usally indicates distances in feet with a numberical value. 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

     

    Does this happen with the RBS turned OFF? 

    Does this happen with both wireless and wired devices? 

    What channel configurations are currently set on the router?

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:

    NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

     

    Try disabling the following and see:

    Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.