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WiFi Drops Every Hour
Hello - Same issue for me here. My setup is made of one RBE371 and 2xRBE370, firmware V12.1.3.11_5.1.12, acquired end of October 2025.
Initially I thought the issue was coming from my ISP Live TV stream that was freezing for 1 to 5 second every hour (my ISP TV box is connected via WiFi to a RBS), knowing that during the same period my ISP had also some TV stream issues on their side. But now the ISP issues have been fixed and I still have these hourly freezes.
Today, after reading these posts, I started a ping against the IP address of the RBR from a Mac connected via WiFi to a RBS nearby, just before the time the issue was expected to happen. I could then see, at the expected issue time, the RBR no longer responding to the ping and the TV live stream having the issue at the same time.
I applied a channel value change to the 5 gHz following recommendations read earlier in the thread, the drop issue didn't disappear but change time to the time the wifi channel change was applied (was previously every 34' past an hour, now 5' past an hour).
So I'm now convinced that something recurrently en regularly happens in the Netgear setup that impacts my user experience.
I'll open a new ticket accordingly.
Hello - Sorry for the delay responding, I was busy trying to get more evidences about the issue. I think I finally found something interesting.
First I miss to indicate that my RBR is configured as an Access Point, connected to my ISP router via a Cat7 cable.
The RBR is acquiring its IP address from the ISP router via DHCP.
I found in the Orbi logs that there were events recorded every 6 hours showing internet connection being established (I missed to save the exact message). I identified that the time the events were recorded were the same the RBR was renewing its IP address (my ISP provider lease time is 12 hours)
These events' time were also the same I could witness serious TV live stream freeze or pings failing against the RBR IP or the ISP router.Smaller freezes were also happening every hour between two DHCP lease renew requests, e.g. renew request at 1:34 implies about 3 seconds TV stream freeze, shorter freezes could be seen at 2:34, 3:34, 4:34, etc... up to the next renew request and so on.
I then concluded that the DHCP IP address renew request of the RBR was intrusive, as well as smaller events occurring hourly between each DHCP renew.
I decided to set a fixed IP address in the RBR and so far I haven't had any TV live stream freeze.
Note 1: that all traffic with buffering (music, internet radio, video) was not noticeably impacted versus Live TV which in the case of my provider is multicast
Note 2: I initially thought about Wifi drops but I'm now convinced that it is related to the RBR leaving and entering back in the network at each IP DHCP renew plus other hourly events that i cannot understand but that could be related as they are happening each hour between two renews.
Hope it helps.
I'll have a look at the new firmware if available for my region too (I'm located in France)
8 Replies
Hello - Sorry for the delay responding, I was busy trying to get more evidences about the issue. I think I finally found something interesting.
First I miss to indicate that my RBR is configured as an Access Point, connected to my ISP router via a Cat7 cable.
The RBR is acquiring its IP address from the ISP router via DHCP.
I found in the Orbi logs that there were events recorded every 6 hours showing internet connection being established (I missed to save the exact message). I identified that the time the events were recorded were the same the RBR was renewing its IP address (my ISP provider lease time is 12 hours)
These events' time were also the same I could witness serious TV live stream freeze or pings failing against the RBR IP or the ISP router.Smaller freezes were also happening every hour between two DHCP lease renew requests, e.g. renew request at 1:34 implies about 3 seconds TV stream freeze, shorter freezes could be seen at 2:34, 3:34, 4:34, etc... up to the next renew request and so on.
I then concluded that the DHCP IP address renew request of the RBR was intrusive, as well as smaller events occurring hourly between each DHCP renew.
I decided to set a fixed IP address in the RBR and so far I haven't had any TV live stream freeze.
Note 1: that all traffic with buffering (music, internet radio, video) was not noticeably impacted versus Live TV which in the case of my provider is multicast
Note 2: I initially thought about Wifi drops but I'm now convinced that it is related to the RBR leaving and entering back in the network at each IP DHCP renew plus other hourly events that i cannot understand but that could be related as they are happening each hour between two renews.
Hope it helps.
I'll have a look at the new firmware if available for my region too (I'm located in France)Ok so yes if the RBR is in AP mode, recommend using static IP address configuration on the RBR to help avoid Dynamic DHCP IP address expiration and renewing at the ISP router level.
Please review this for Orbi AP Mode and using Static IP address configurations:
Static IP Address Configuration for AP Mode | NETGEAR Communities
If you want to update the FW on your system, please review this:
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
If you feel that your change in configuration was solved, please mark your post as a solution so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
Thanks. post marked as a solution.
That said, first time I'm seeing a so intrusive DHCP IP renew, as well as unexpected hourly disruptions between to renews, something Netgear should have a look at.
Any progress on this?
Please give feedback to the quesitons presented so we can get a better idea and better help you out.
Also there is newer FW available for your system as well that you could try and see if this helps aswell:
New - RBE260/360/370 Series Firmware Version 12.1.3.12 Released | NETGEAR Communities
Let us know...
My setup is made of one RBE371 and 2xRBE370, firmware V12.1.3.11_5.1.12, acquired end of October 2025.
Initially I thought the issue was coming from my ISP Live TV stream that was freezing for 1 to 5 second every hour (my ISP TV box is connected via WiFi to a RBS), knowing that during the same period my ISP had also some TV stream issues on their side. But now the ISP issues have been fixed and I still have these hourly freezes.
Today, after reading these posts, I started a ping against the IP address of the RBR from a Mac connected via WiFi to a RBS nearby, just before the time the issue was expected to happen. I could then see, at the expected issue time, the RBR no longer responding to the ping and the TV live stream having the issue at the same time.
I applied a channel value change to the 5 gHz following recommendations read earlier in the thread, the drop issue didn't disappear but change time to the time the wifi channel change was applied (was previously every 34' past an hour, now 5' past an hour).
So I'm now convinced that something recurrently en regularly happens in the Netgear setup that impacts my user experience.
I'll open a new ticket accordingly.(this is a test message to check if it is properly saved as my previous long answer is not seen here)
"every 34' past an hour, now 5' past"< Is this distance in feet or something else like time? (') usally indicates distances in feet with a numberical value.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
