I'm on my second RAX80 replaced by Netgear under warranty and this POS drops the internet about a dozen times a day. The wife was video conferencing from home and once in each of three different video meetings over a 4 hour period the internet died. She was furious :( Before I burn this for warmth (and thus $300 dollars) is there any hope? The interface is buggy as hell as well. It seems like a half baked crowd funded product.

So I'm going to chime in here to let you know that I am sitting in the same boat regarding throwing $300 out the window and buying a router that isn't garbage. I have similar issues plus a host of others. I bought the router in May 2019 and I've had a CONSTANT support case opened since. Netgear support has actually had the balls to tell me that nobody else is reporting the same issues, yet I jump on the forum and see post after post. A part of me has a really hard time spending that kind of money and then walking away but I'm sick of fighting with this garbage device. I don't think there's any hope to be honest. I am hoping enough people get sick of this and a class action suit is created.

What settings are you using on the router and what channels and is HT160 and MU-MIMO or Smar Connect enabled? I've been fortunate not face anything like that so far, could be multiple factors involved so if you give some more info, some us may be able to help you. Also on a side note for future refrence, there have been quite a few people having issues with new AX routers regardless of what brand/company router you buy (they pretty much use the same base chipsets from either Broadcom or Qualcomm). When it comes to consumer networking gear, not the greatest idea to buy the latest and greatest as you will run into issues as the devices are stabalized over multiple firmware updates, especially when a whole new WiFi standard is involved. Some of these issues need to be resolved by chipset makers themselves who send updates to the actual router vendors. If you wan't reliability go for a router that's at least 6 months to better yet a year old, regardless of what brand you buy.

Not buying the "latest and greatest" router is not the answer to devices (wifi router) which has been arround for decades now. It's certainly no excuse for bringing such a flawed consumer product to market. While I agree that older tech is sometimes more stable, that isn't the answer any more than sticking with carburetors over fuel injection was the answer.

If they cant fix your issue I would ask for an upgraded unti like the RAX120 for no additional cost because that is pretty painful if you had it that long. RAX120 is a Qualcomm shipset based unit and should be better relative to the Broadcom based RAX80 and RAX200.

6 weeks ago I discovered a permanent fix for all of my RAX80 problems. It's called the Archer C4000. Tri band, $150.00 dollars hasn't had ONE disconnect on anything period. I tossed the RAX80 in the garbage where it belonged.

2nd RAX80 and all it does is drop the internet connection a dozen times a day.

13 Replies

avtella
Prodigy
Oct 26, 2019
What settings are you using on the router and what channels and is HT160 and MU-MIMO or Smar Connect enabled? I've been fortunate not face anything like that so far, could be multiple factors involved so if you give some more info, some us may be able to help you.

Also on a side note for future refrence, there have been quite a few people having issues with new AX routers regardless of what brand/company router you buy (they pretty much use the same base chipsets from either Broadcom or Qualcomm). When it comes to consumer networking gear, not the greatest idea to buy the latest and greatest as you will run into issues as the devices are stabalized over multiple firmware updates, especially when a whole new WiFi standard is involved. Some of these issues need to be resolved by chipset makers themselves who send updates to the actual router vendors. If you wan't reliability go for a router that's at least 6 months to better yet a year old, regardless of what brand you buy.
mfsinger
Star
Oct 26, 2019
So I'm going to chime in here to let you know that I am sitting in the same boat regarding throwing $300 out the window and buying a router that isn't garbage. I have similar issues plus a host of others. I bought the router in May 2019 and I've had a CONSTANT support case opened since. Netgear support has actually had the balls to tell me that nobody else is reporting the same issues, yet I jump on the forum and see post after post. A part of me has a really hard time spending that kind of money and then walking away but I'm sick of fighting with this garbage device. I don't think there's any hope to be honest. I am hoping enough people get sick of this and a class action suit is created.
- avtella
  Prodigy
  Oct 27, 2019
  Well this is why always tell people to buy older firmware stable routers and not jump to latest and greatest, you can try Asus and you will likely face similar issues as they use the same Broadcom AX chipset.... infact I have seen a few, not a lot, similar complaints. However it depends on your specific clients and settings that’s why not everyone faces issues, I wouldn’t be surprised if they are waiting on Broadcom for fixes, so they can include in another firmware assuming they figure it out. Considering not everyone has issues I doubt you’d have luck with any suite.
  - avtella
    Prodigy
    Oct 27, 2019
    If you have unsolvable issues, I would honestly just return it and get something older like the R7800, R8500 or their Asus counterparts.

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2nd RAX80 and all it does is drop the internet connection a dozen times a day.