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Forum Discussion

Aspirant

May 03, 2021

Solved

Access Control went bye bye

All of a sudden I cannot get to my access control so that I can block or unblock devices. When I access my admin page from a PC based browser I am told to use the app on my phone. When I use the app, I get the following error: CDIL-API-FAIL

What gives? I am on the latest version of the router firmware but it has been months since it was updated. Now, the IOS app on my phone was updated earlier this week when I was give the trial version of the parental control. I signed up thinking this would fix my problem but it still a mess.

Thanks!

frustratedjerom
May 07, 2021
Thatnks for the response, CHristian. I used the tried and true method of doing a complete reset and now I am back. So, we are good and can close this thread. Thank you!

3 Replies

Christian_R
NETGEAR Employee Retired
May 06, 2021
Hello,

May you provide us with the model number of your router and the current firmware version it's on.

Thanks,

Christian
- frustratedjerom
  Aspirant
  May 07, 2021
  Thatnks for the response, CHristian. I used the tried and true method of doing a complete reset and now I am back. So, we are good and can close this thread. Thank you!
  - Christian_R
    NETGEAR Employee Retired
    May 11, 2021
    Hello,
    
    Thanks for getting back with an update. Glad to hear you're up and running!
    
    Regards,
    
    Christian