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chinlung's avatar
chinlung
Aspirant
Nov 30, 2021

After updating to the latest firmware version (1.2.3.28), the RAX120 v1 cannot use "Anywhere Access

Hi,

 

As mentioned in the title, after updating the RAX120 v1 to the latest firmware version (1.2.3.28), I was unable to connect to the RAX120 via the internet using "Anywhere Access" via the Nighthawk APP on my phone.

 

I have also tested several different versions, from 1.2.1.22 to 1.2.3.28, I can't connect to "Anywhere Access", but when I return to 1.2.0.16 and 1.0.2.136, I can connect normally.

 

After upgrading to the latest version (1.2.3.28), it was obvious that the RAX120 was unstable and could not connect to the internet or the internal network for about 3~7 days, and could not connect to the internal network with the APP, and had to be turned off and rebooted to recover.

 

I was told that the RAX120v2 was released, and I found that the firmware version had more text labeled v1v2. I wonder if the problem occurred after the v1 firmware was updated to match the new RAX120v2.

5 Replies

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  • chinlung's avatar
    chinlung
    Aspirant
    Nov 30, 2021

     Amend the above description, I mean that after updating to the latest version of firmware, it does not work properly after running RAX120v1 for about 3~7 days.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Nov 30, 2021

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      Has a factory reset and setup from scratch been performed since last update?

      • chinlung's avatar
        chinlung
        Aspirant
        Dec 01, 2021

        Hi FURRYe38 

         

        I'm having a hard time seeing the manufacturer and model of the ISP's modem/ONT, but I can explain the current setup.


        My network is connected from the ISP's fiber optic network (300M) to the building's chassis and then to the place where I live, through my home network wiring first to the Netgear Switch Hub (NETGEAR GA308T-100NAS) and then to the RAX120.

         

        In addition, I updated the firmware through the management interface and did not restore the factory settings or reset them, because my previous settings would have been lost, which was a bit troublesome for me.

         

        Is it necessary to restore or reset the factory settings to solve this problem?

         

        However, I'm curious if RAX120v1 users will also have this problem after updating to the latest version of the firmware?