At a loss here with my Nighthawk RAX70 router

Question

I am at a loss and have no clue what to do.&nbsp; I had my Nighthawk RAX70 router hooked up to my Netgear cable modem CM1100 and everything was working fine.&nbsp; I went to bed after playing an online video game so I know things were working.&nbsp; I woke up 30 minutes later and we were having a thunderstorm.&nbsp; I went back to bed and woke up the next morning to find no internet.&nbsp; My modem and router are hooked up to a surge protector and both power on but I am unable to get internet or even login to either device with a connected working and tested ethernet cable.&nbsp; The ISP came and hooked up their modem and that worked but my router was still not sending a signal.&nbsp; Then then hooked up their router and it worked.&nbsp; I find it hard to believe both my modem and router went bad.&nbsp; I assumed if it was related to the storm and an electric surge the devises would not even power on let alone show the 5ghz lights blinking.&nbsp; These are not cheap equipment and I am not sure where to go from here.&nbsp; Now I have considered a hard reset if this is an option but I was hoping to save the logs if that was possible.&nbsp; Any suggestions would be great.
thanks,
Jim

michaelkenward · Answer

jimbotron44&nbsp;wrote:
I woke up 30 minutes later and we were having a thunderstorm.&nbsp; I went back to bed and woke up the next morning to find no internet.&nbsp; My modem and router are hooked up to a surge protector and both power on but I am unable to get internet or even login to either device with a connected working and tested ethernet cable.&nbsp;

Surge protectors are useless when it comes to lightning protection. They are too slow and can't handle the high voltage.
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Does A Surge Protector or a UPS Protect Against Lightning?
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So, do point-of-use surge protectors and UPSs protect the devices from lightning? The answer is simple - no, they don't. Each lightning carries so much energy and it is so fast that point-of-use surge protectors and UPS devices do NOT protect connected devices from the lightning.
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You hardware is probably dead.
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I am surprised that your ISP didn't know this and try to sell you a replacement.
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Kitsap · Answer

jimbotron44&nbsp;wrote:
I am at a loss and have no clue what to do.&nbsp; I had my Nighthawk RAX70 router hooked up to my Netgear cable modem CM1100 and everything was working fine.&nbsp; I went to bed after playing an online video game so I know things were working.&nbsp; I woke up 30 minutes later and we were having a thunderstorm.&nbsp; I went back to bed and woke up the next morning to find no internet.&nbsp; My modem and router are hooked up to a surge protector and both power on but I am unable to get internet or even login to either device with a connected working and tested ethernet cable.&nbsp; The ISP came and hooked up their modem and that worked but my router was still not sending a signal.&nbsp; Then then hooked up their router and it worked.&nbsp; I find it hard to believe both my modem and router went bad.&nbsp; I assumed if it was related to the storm and an electric surge the devises would not even power on let alone show the 5ghz lights blinking.&nbsp; These are not cheap equipment and I am not sure where to go from here.&nbsp; Now I have considered a hard reset if this is an option but I was hoping to save the logs if that was possible.&nbsp; Any suggestions would be great.
thanks,
Jim

Even with the surge protector in place, It is possible for your equipment has been damaged.&nbsp; It is premature to declare it dead without some fundamental troubleshooting on your part.
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Start with the modem.&nbsp; Disconnect the Ethernet cord and the coax cable, pull the power cord and then reconnect after a few seconds.&nbsp; Do the LED indicators on the front panel show any sign of life?&nbsp; If yes, let the boot sequence complete.&nbsp; Now power down your modem, connect the coax, and power it back up and let the boot sequence complete.&nbsp; One of the last LED indicators to come on should be the internet connection.&nbsp; If there is no activity on the front LED indicators after connecting the power cord, it is most likely dead.&nbsp; There is a recessed reset button on the back of your modem.&nbsp; With the power on, press and hold the reset button.&nbsp; The modem should restart and complete the boot sequence.&nbsp; Any sign of activity on the LED's?
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Now for the router.&nbsp; Pull the power cord and disconnect any Ethernet cords.&nbsp;&nbsp; Reconnect the power cord.&nbsp; Do the LED indicators on the front panel show any sign of life?&nbsp; If yes, let the boot sequence complete.&nbsp; Even without internet connection there should be a Wi-Fi SSID being broadcast.&nbsp; If the router boots and is broadcasting a Wi-Fi signal, power it down and reconnect the Ethernet cord to the modem (assuming it is working).&nbsp; Power up the router and check for internet access.
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jimbotron44 · Answer

Thank you for the feedback.&nbsp; The day this was discovered I did all the disconnections and power cycles. The modem lights all powered on.&nbsp; They were all solid green. I think for the modem this is not what they should be...the solution in the manual is says:&nbsp;All LEDs stay on.&nbsp; &nbsp; • Reset the configuration of the cable modem to its&nbsp;factory defaults.&nbsp; &nbsp; &nbsp; &nbsp; • If the error persists, a hardware problem occurred. Contact technical support.So lights are on both devices like it works but no signal is coming out.Is there some internal settings that the ISP could have triggered and blocked my service.&nbsp; The tech did add each device separately with their equipment.&nbsp; Changing modem MAC addresses with the ISP while alternating devices didn’t work (my equipment) &nbsp;

jimbotron44 · Answer

I would believe it was dead if the lights didn't come on and yes I am using their equipment right now.

Kitsap · Answer

jimbotron44&nbsp;wrote:Thank you for the feedback.&nbsp; The day this was discovered I did all the disconnections and power cycles. The modem lights all powered on.&nbsp; They were all solid green. I think for the modem this is not what they should be...the solution in the manual is says:&nbsp;All LEDs stay on.&nbsp; &nbsp; • Reset the configuration of the cable modem to its&nbsp;factory defaults.&nbsp; &nbsp; &nbsp; &nbsp; • If the error persists, a hardware problem occurred. Contact technical support.So lights are on both devices like it works but no signal is coming out.Is there some internal settings that the ISP could have triggered and blocked my service.&nbsp; The tech did add each device separately with their equipment.&nbsp; Changing modem MAC addresses with the ISP while alternating devices didn’t work (my equipment) &nbsp;Your ISP would only have one modem registered to your account at a time.&nbsp; I believe you have done your due diligence.&nbsp; It appears your hardware was a casualty of the storm.&nbsp;Power outages are a routine occurrence where I live.&nbsp; I use a medium sized UPS to isolate both my modem and router from my home electrical system.&nbsp; The UPS also provides me with 45 minutes of Wi-Fi and phone service before the batteries drain out.&nbsp;&nbsp;&nbsp;

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At a loss here with my Nighthawk RAX70 router

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