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r_christison's avatar
r_christison
Initiate
Nov 04, 2020

AX120 total freeze up

Hi Folks

 

hope someone has some guidance as sick of Netgear the way things are going!!

 

 

updated to firmware V1.0.2.136 by direct link.

 

system still keeps freezing up everyday around the same timeframe 7-9 pm!##

 

I have a EAX80 wifi6 extender which when the router works connects and works perfectly as a booster of router signal.

 

 

but when it freezes no access not by lan or wifi, have to do hard reboot then it works again.

 

 

 

this is not a cheap unit and I am getting sick of Netggear cash for support metality, support your customers and fix your harware you have buggered up with dodgy firmwares, I cant even schedule a powerdown reboot in the menu of the router###anyone got any ideas##

 

have already done a reset and manual re-configure system is still doing the same thing.......

AX12

4 Replies

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  • Newfiedrool's avatar
    Newfiedrool
    Virtuoso
    Nov 05, 2020

    Have you performed a factory reset on the router?

    if not I would start there using the rear pin method. Do not use a saved config profile. Set up as new and test.

     

    • Newfiedrool's avatar
      Newfiedrool
      Virtuoso
      Nov 05, 2020

      Sorry just read you had reset.

       

      I would reinstall the firmware over the top and try again with a reset.

       

      if that fails I would test without the extender and see if there's an issue there. 

      • r_christison's avatar
        r_christison
        Initiate
        Nov 06, 2020

        Tried that also,

         

        RMA unit received today, and already noticed it's much faster internet and Wi-fi 

         

        unbelivablely the RMA unit comes with old firmware, but I don't trust the latest firmware at all, I think I will wait till Netgear do a revision as I think the problems came from it.