AX3000 Model RAX40 will not connect to internet

I just purchased an AX3000 Model Rax40 to replace an older working router. When I try to set it up in Nighthawk, I get an error when it checks for an internet connection. I confirmed that the Internet is DHCP.

I have removed all connections to the router, power cycled, and then power cycled the AX3000 with the same error no internet connection. I don't know how to check the firmware level. Nighthawk is v 2.33.0.3504

I put the old router back in service and have a good connection.

Suggestions please.

Thanks.

Bill

TravelGuy
Feb 17, 2024
Problem solved the WPS button was depressed and stuck.

7 Replies

plemans
Guru
Feb 16, 2024
What modem/gateway are you connecting it to?

What's the old router?
- TravelGuy
  Tutor
  Feb 16, 2024
  The router is attached to a Spectrum Cable Company cable modem. The existing router is a Netgear AC1750
  - plemans
    Guru
    Feb 16, 2024
    Neither of those are models.
    
    spectrum has a ton of different modem and modem/router combo devices.
    
    and AC1750 is a speed, not a model.
    
    Not trying to be sarcastic but when helping on a forum, specifics are key since we aren't there to see what you're doing or have.

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AX3000 Model RAX40 will not connect to internet