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Forum Discussion
Blkromeo
Nov 07, 2019Tutor
Ax80 & Xbox live
Just got the new Ax80 and I've been having Xbox live/party connection issues on Xbox one. When people join the party, I get disconnected and/or my router resets. In 3 days I have tried numerous solutions I've found on these and other boards. I have:
-turned on upnp and used port forwarding with dhcp
- done the above with a static ip
- used dmz and port forwarding
- used dmz with no port forwarding
My Nat is open, and I'm on wireless. What other steps can I take? Is having the ready on power option still interfering with the router a thing with the Ax80?
Can anyone help me figure out what I'm missing?
ThankS in advance!
4 Replies
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- Christian_RNETGEAR Employee Retired
Hello Blkromero,
Welcome to the community! If you recently purchased the router, please note that your device is provided with 90 days of complimentary support which can be accessed using the link below.
https://www.netgear.com/support/default.aspx
Christian
- RaidwkrInitiateI had similar problems. It works more smoothly with the ethernet. Still have hiccups though. The router costs way too much for this to be happening to us gamers. Netgear's product description gives the impression that you just have to connect and the router will handle everything faster than you can believe.
- BlkromeoTutor
It still does it with ethernet too. I spent 53 min on the phone tonite waiting for tech support before I hung up and tried to fix it again on my own. I factory reset, cancelled the update to the latest firmware and then assigned a static ip with port forwarding. Haven't had an issue yet (knock on wood) , but it's worked before then gone all haywire the next day So we'll see what happens.
- RaidwkrInitiateYes, I do believe the firmware updates have fixed some issues and created new ones. I bought the RAX80 in February and just had it RMAd last month e because it kept losing its configuration every day. At random, it would reset to factory settings.
Anyway, hopefully you resolved the situation.