I just replaced my AC1750 router with a RAX120. Paired with my CM1200 cable modem, it gets the full 1 GB/s download rate on my Xfinity cable. It's great. When it works.The problem: multiple times per day, the router simply goes mute. All connected devices, both WiFi and ethernet, lose all internet connectivity. The router does not respond to ping requests. It is just mute. A router reboot clears this condition. This appears to be a problem with the router itself, as 1) I do not have to reset the cable modem at all to fix it, and 2) this did not happen with the older AC1750 router. I upgraded the RAX120 to the latest firmware (1.2.0.16), and it did not fix the problem. After I restart the router, I check the logs, and the oldest log message is always this:[Initialized, firmware version: V1.2.0.16] Monday, January 18, 2021 12:37:01So if there is anything helpful in the logs, it gets lost during the restart.Needless to say, this is wreaking havoc on my kids, who are learning remotely, and on me, who is working remotely.What can I do to diagnose this? I feel like I have to give up on this router and revert to the AC1750, which is not as fast, but is at least reliable.Thanks.

I suggest you buy the Asus ROG GT-AX11000 router. That's what I did, and it just worked perfectly since I got it set up. There is something basically wrong with the code in this Netgear router, and they haven't figured it out yet (or even acknowledged it).

I gave up and replaced it with an Asus ROG router, which works perfectly. I have been a Netgear guy for decades, but this experience has put me off them.

The whole experience was frustrating. But I solved my problem by buying the Asus router, which has been completely reliable since I set it up.

I've been there several times. Support is no use, I finally dropped Netgear altogether after three distinct routers gave me all kind of problems. I switched brands. Now I use my time in the internet instead of with technical support.

Same issue.. Brand new router, RAX120v2 initializes randomly.. I bought a RAX102v2 and shortly after I bought the router I was experiencing the similar problem. Opened a couple of tickets with support, with no resolution to the router initializing or rebooting.Issue: Router randomly performs an initializationFirmware V1.2.0.16 TriedFully reset, clear, update firmware from PC directly connected to router. Manually entered the configuration. Did not upload a saved config. No changeModified the MTU to 1492 (from 1500) – No ChangeDisabled AX – No ChangeChanged Wireless from Auto to settings provided by tech. No Change2.4 Ghz to 11 (previously Auto)5 Ghx to 161 (previously 153)I had the power supply connected to an APC Smart 1500 UPS. Asked to move to a different outlet. Did so, no changeChanged the DNS from my ISP to Google’s DNS; 8.8.8.8 and 8.8.4.4 No ChangeRemoved devices connected to the ethernet ports.Changed cables and the ethernet cable between the router and modem. No Change. I thought that the router may be experiencing an exploit from a hacker who is able to reset the router. So, I disconnected the internet connection. No Change My network is simple. Approximately 30 devices connected: Three Amazon devices, two TV’s, Water sprinkler, two thermostats plus others passive devices. Computers, two normal computers, no gaming. Other devices, iPhones and iPads. Nothing spectacular. The Modem, NetGear Thought it may be a heat problem. Added a small fan to help with cooling. Also looked into the router and set the internal fan to constant on - 192.168.1.1/debug.htm No change. Also the fan resets back to auto when the router initializes. From the debug info.. Also captured the following. Network Session Total seems maxed.Basic Information CPU Load11.194% Memory Usage(Used/Total)459MB/869MB Flash Usage(Used/Total)233MB/512MB Network Session(Active/Total)3218/65536 I have not tried to adjust the following parameters in the debug menu2.4GHz Beacon Interval ms(20-100)2.4GHz DTIM (1-255)5GHz Beacon Interval ms(20-100)5GHz DTIM (1-255) Since I bought the router at Best Buy, I took the pages of notes from the ticket to the Geek Squad. Looked for any recommendations. Since NetGear technical support’s recommendations failed to resolve and it seemed that their only solution was to reflash the firmware and start from scratch, which did not seem to resolve my problem. The Geek Squad replaced the router with the exact same router and will send the router back to NetGear. Well, the second router is doing the exact same thing. If it is my fault, glad to admit but I cannot find why this router would reboot. I previously had a Motorola router, which was slow and I wanted something with better performance which the RAX120 seems to fit the bill. Any suggestions welcome.

Brand new RAX120 router stops responding multiple times per day, requires reboot

26 Replies

plemans
Guru
Jan 18, 2021
Since you've changed the firmware, have you tried a full factory reset and clean reinstall (not from a backup)? the RAX devices have responded favorably to that.
- InterMurph
  Guide
  Jan 18, 2021
  I have not tried that.
  
  Except that it's a brand new router, and presumably arrived from the factory in a factory-reset state.
  
  I'm looking for someone from Netgear to chime in with debugging steps. There is clearly a bug in the router firmware, and I am hoping that they are intersted in figuring it out.
  - plemans
    Guru
    Jan 18, 2021
    InterMurph wrote:
    I have not tried that.
    
    Except that it's a brand new router, and presumably arrived from the factory in a factory-reset state.
    
    I'm looking for someone from Netgear to chime in with debugging steps. There is clearly a bug in the router firmware, and I am hoping that they are intersted in figuring it out.
    Its rare to find someone from netgear on here as this is the community forum.
    "clearly there's a bug in the router"---not always.
    Again, try the factory reset. It might have come from the factory in a blank state but the RAX devices were released before the AX spec was even finalized. so there was many changes to the firmware since release. Of which the firmware upgrades using the auto update. Maybe one of the old settings was changed when the firmware upgraded. Which is why step 1 is factory reset and do a clean install.
    
    but if you're set in waiting on someone from netgear to see this post, I wish you the best.

Forum Discussion

Brand new RAX120 router stops responding multiple times per day, requires reboot