CAX30 AX2700 big drop in speed

Question

I have a 1gbps internet plan for home and have noticed consistent slow speeds. I decided to call the cable company's technican and his test results were as below

1, Co-axial cable to his hand held testing device: download MAX 988mbps, AVG 905mbps.

2. Co-axial to netgear CAX30 AX2700 to his hand held device (via both cat5e and 6) : download MAX 280mbps, AVG: 215mbps

3. Overwifi : download ~ 250mps

Questions

1. Anyone has an idea as to why there would be such a huge drop in speed (from 980 to 280)?

2. Any suggestions to bring the speed as close as possible to the test results from the co-axial cable to the testing device?

Thanks

plemans · Answer

did you try a simple factory reset/reinstall of the router?&nbsp;

Autumn47 · Answer

Yes I did the reset and no change in the speed. Also tried playing around with the channels..to no avail.

plemans · Answer

what speeds do you get?&nbsp;
Not the tech

Autumn47 · Answer

2.4 ~150mbps5.0 197mbpsWired ~250 mbps

plemans · Answer

contact xfinity and have them re-provision it. i've seen them send the wrong provisioning file to a modem before.&nbsp;

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CAX30 AX2700 big drop in speed

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