Circle stops working on RAX75

Question

I'm running a nighthawk RAX75. I have the latest firmware. I am using the built in circle.

Ever since I updated to the new firmware Circle doesn't work consistantly. It stops enforcing bedtimes and showing usage. A router reboot might re-enable it for an hour or so, but then it stops working again.

What should I do?

Christian_R · Answer

Hi SanderWolf,&nbsp;

&nbsp;

You may check to see if your router is due for a firmware update. The article below may help address your history usage issues.&nbsp;

&nbsp;

https://support.meetcircle.com/hc/en-us/articles/360026374272-Missing-Usage-or-History-Issues

&nbsp;

Christian&nbsp;

SanderWolf · Answer

I did check the firmware -- I'm at the latest.

Christian_R · Answer

Hi SanderWolf,&nbsp;

&nbsp;

Did you have a moment to try the suggested steps from the Circle article?&nbsp;

&nbsp;

Christian&nbsp;

SanderWolf · Answer

&nbsp;I'm not sure what steps you mean... I'm at the latest version of the firmware already.&nbsp;I have all of my devices pinned to the right users.&nbsp;Circle is still not enforcing offtime and bedtime.&nbsp;I don't know what else to try. Perhaps I should downgrade the firmware?

Christian_R · Answer

Hi Sanderwolf,&nbsp;

&nbsp;

Yes, that would be the next troubleshooting step. Please revert to the previous firmware version.&nbsp;

&nbsp;

https://kb.netgear.com/000062156/RAX75-Firmware-Version-1-0-3-98

&nbsp;

Christian&nbsp;

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Circle stops working on RAX75

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