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Forum Discussion

Bronwen's avatar
Bronwen
Aspirant
Jan 24, 2022

Connection to internet

Some apps update with WiFi. Other apps need mobile data to update, sometimes. Why?

6 Replies

  • tough to know with limited data. 

    what router do you have? 

    What modem/gateway is it connected to? 

    What firmware is the router running? 

    Is it all apps or just specific apps? 

    Is it android/iOS/Windows? 

    What device is having issues or all of them?

    • Bronwen's avatar
      Bronwen
      Aspirant

      Netgear AC 1900, D7000v2, modem router.

      I have a Dell desktop, windows 11, no problems. My mobile phone S21 Ultra 5G sometimes has problems with mobile data connection to internet. At home, it connects to the netgear wifi. Sometimes I cannot update some Apps via the wifi & have to turn on mobile data. The Google news and ABC Australia News apps are trhe main problem.  Wifi will not update, but mobile data will.

      • plemans's avatar
        plemans
        Guru

        Bronwen wrote:

        Netgear AC 1900, D7000v2, modem router.---and are you using it on dsl or do you have it connected to something else? 

        Firmware on it?