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Bemo's avatar
Bemo
Tutor
Aug 05, 2020

Faster speeds on RAX50 app than on devices

I have a Nighthawk RAX50 and have the 1GB speeds through Cox. I'm getting those speeds through the netgear app but not on any of my devices, wired or wireless. I've tried testing on numerous different devices but all have the same result: between 100 and 150. What is causing this? Forgive my lack of knowledge if I left any important info out.

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  • Bemo's avatar
    Bemo
    Tutor
    Aug 05, 2020

    I should add a couple things..

    I've tried changing the 5GHz channel but not really sure which one is best.

    Modem is an Arris SB8200.

     

    Firmware update is V1.0.2.64_2.0.41

    • plemans's avatar
      plemans
      Guru
      Aug 05, 2020

      What speeds do you get directly connected to the modem? 

      make sure to disable qos, traffic monitoring, parental controls. 

      If you haven't, try a simple factory reset and reinstall with leaving most settings default.

      Are you using ipv6? 

      And then make sure to speedtest over a hardwired connection. many things impact wireless speeds. 

       

      • Bemo's avatar
        Bemo
        Tutor
        Aug 08, 2020

        I am getting the correct speeds now. Roughly 700 download on both the app and devices. Finally!

         

        I am not using IPV6. 

         

        The issue I'm running into now is experiencing packet loss during online gaming and what I can assume is leading to issues with video chatting or conference calls. Is this something that can be fixed within the router's settings?