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Nunya_'s avatar
Nunya_
Aspirant
Mar 31, 2021

Help! Wi-Fi drops

I have a new (1 week +/-) AX6 connected to a Adtran modem (supplied by my internet provider).  I am connected to fiber optics.  Current Firmware Version V1.0.2.82_2.0.50.

 

At least once a day, I will lose wi-fi.  My home computer (hardwired through wi-fi router) shows that it is still connected to the wi-fi, but I am unable to access any website and get some error that appears to be related to DNS.  None of the other devices in my house are able to access wi-fi (cell phones, fireTV, etc) when this issue materializes.  The only exception to this appears to be my work laptop that is connected to wi-fi and then uses VPN.

 

Turning the power off and back on to the AX6 fixes the issues.  The issue appears to happen around the same time every morning, but this could just be a coincidence.  I did not have this issue with my old router (Smart/RG from Adtran).

 

Any help resolving this issue would be most appreciated!!

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 07, 2021

    Hello Nunya_

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • Nunya_'s avatar
      Nunya_
      Aspirant
      Apr 08, 2021

      Thank You for your response.  The router is being returned to the store for either a replacement or a refund.