i have the mk62 and the satellite won't connect to the router

Question

I have the MR60 and one MS60 satellite and i do the re sync for the satellite and it is blue for about 3 seconds before going back to amber and when i use the wifi it is very laggy. When i try and update the router and satellite and it says the satellite file is incorrect and half the time i cant even get onto the router management website. if anyone knows how to help me please let me know. also in the nighthawk app it shows i have 2 satelite 1s. is there a way to just reset it completely to factory new? or to reset the satelite?

Christian_R · Answer

Hi Lucci,&nbsp;

&nbsp;

You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.

&nbsp;

Christian&nbsp;

Lucci · Answer

Christian_R&nbsp;wrote:Hi Lucci,&nbsp;&nbsp;You may factory reset your units by holding down on the reset button for 15+ seconds located on the back. After doing so, you should be able to run through the setup assistant again.&nbsp;Christian&nbsp;do i have to reset both or just the sattelite?

Christian_R · Answer

Lucci - For now, I would suggest just factory resetting the satellite and attempt to re-sync it back to the router.

&nbsp;

Christian&nbsp;

ChrisARitz · Answer

I’m having the same issue. The router and one satellite sync fine. The second satellite won’t sync.I’ve done a hard reset on the router and both satellites.The one that won’t syncs is amber after pushing the syncs buttons on both the router and satellite.I’ve also done a 30/30/30 on the satellite.Any suggestions?

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i have the mk62 and the satellite won't connect to the router

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