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Forum Discussion
Icloud not working
Currently trying to access icloud through their website. I have 2FA on and need a verification code whenever i try logging in. However every time i join my home network (wired/wireless) i can not get the verification code sent. If i use my hotspot or phone without wifi i am able to get the verification code sent. Any way to fix this?
8 Replies
Perkevz wrote:
Currently trying to access icloud through their website.
Who is "their"? Have you asked "them" for help?
What leads you to think that the router is involved in your problems?
Do you have problems with other websites?
If this is something iOS check this:
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
I have 2FA on and need a verification code whenever i try logging in.2FA turned on where? iCloud?
- “Their” would be apples iCloud website (www.iCloud.com) I have asked apple for help but they told me everything is fine from apples end. I don’t have any problems with any other website. 2FA is set up on my apple account that I am trying to log into. The issue is that when I request the verification code it gives me the error of “verification code can not be sent to this number at this time. Try again later” this error however only pops up if I am connected to my home network (wired or wireless).If I change network or use my phones mobile data it works perfectly fine. I also just upgraded to this router which is when I started having the issue.
You have the RAXE300?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Ah, two-factor authentication woes – I've seen this a few times with folks trying to access iCloud on their iPhones. It seems there's a disconnect between your iCloud verification codes and your home network. Here are some troubleshooting steps that have been helpful in similar situations:
Time Synchronization is Key: A slight time difference between your devices can throw off verification codes. Ensure all your devices (computer, phone) have the exact time and date settings. You can usually adjust these settings in your device's Settings app.
Trusted Device Dilemma: Double-check your iCloud settings on your iPhone or iPad. See if your computer is listed as a trusted device. Sometimes, removing and re-adding it can refresh the connection and allow it to receive codes. There might even be an option within the Settings > Apple ID > iCloud section of your iOS device to manage trusted devices.
Network Nuances: Sometimes, a simple network refresh can do wonders. Try restarting your router and modem completely. Additionally, check your router's firewall settings. Any rules blocking Apple's servers could be the culprit. If you're comfortable with your router's settings, you might be able to find these firewall options in the router's web interface.
Security Software Scrutiny (Temporarily): Occasionally, overzealous security software on your computer can block the verification code. Temporarily disable your antivirus or firewall to see if it allows the code through. Remember to re-enable it afterwards for security!
Apple Support as a Last Resort: If none of these solutions work, it's time to call in the cavalry – Apple Support. They have access to account-specific details and can provide more tailored solutions.
By following these steps systematically, we should be able to get your verification codes flowing smoothly on your home network. Feel free to ask if you have any further questions – been troubleshooting these issues for years!
P.S. For additional tips and tutorials on managing your Apple devices and iCloud settings, you might find the official Apple Support app on the App Store helpful. It offers a variety of resources and troubleshooting guides.
