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Forum Discussion
"IP configuration Failure"
Hi, I bought a used nighthawk ax4 ax3000 model rax35 and I can't configure it no matter what. When trying on the app, no matter how many times I start from the beginning and reset everything including a factory reset of the router, my phone always says "IP Configuration Failure." So because I can't connect to the router I can't config. it.
It appears to connect on my laptop, but it doesn't show it's connected. It just shows secured, no internet and it just shows the globe in my task bar or whatever on the bottom right of windows 10, instead of the wifi symbol it would normally show when there's signal. And no matter how many times I clear my browser it just keeps saying "this site refused to connect."
Please help!
4 Replies
broken_hawk wrote:Hi, I bought a used nighthawk ax4 ax3000 model rax35 and I can't configure it no matter what. When trying on the app, no matter how many times I start from the beginning and reset everything including a factory reset of the router, my phone always says "IP Configuration Failure." So because I can't connect to the router I can't config. it.
It appears to connect on my laptop, but it doesn't show it's connected. It just shows secured, no internet and it just shows the globe in my task bar or whatever on the bottom right of windows 10, instead of the wifi symbol it would normally show when there's signal. And no matter how many times I clear my browser it just keeps saying "this site refused to connect."
Please help!
Have you considered you may have purchased a defective device?
What is the brand name and model number of the upstream modem/ONT/gateway connected in front of the RAX35?
Attempting to configure or troubleshoot a Netgear router with an application on a mobile device is generally not successful.
The best option is to connect to the router with an Ethernet cable connected to a computer and use a web browser for setup and configuration. The second best option is to connect to the router via Wi-Fi with a computer after you have done a full default reset using the recessed reset button on the back.
Have you downloaded the user manual for your RAX35? Go to the downloads section at the top of this page, feed in your RAX35 model number and you can download the manual, the quick start guide, and any firmware updates you need.
Thanks for your replies guys. I was able to get it last night. Just like every other time I do something with Tech. Stuff just randomly decides to work for some reason after randomly not working for some reason. Complete story of my life. If you only knew.
Long story short, I had done a hard reset multiple times before starting just in case. No idea why I couldn't connect, but after attending some classes on assigning static IP's over at trusty ol' YouTube University I was able to connect, config and get everything back to normal with some trial and error.
For some reason I had to assign a static IP on my phone and change the last three numbers .128 to .157 and then back again after forgetting the network each time. Then after doing the same on my PC and trying to mess with the settings in the admin panel from my PC I screwed up the config and lost all internet. So I did another hard reset and after a little trial and error with the app it worked as it should the first time.
I had to diagnose my laptop's network adaptor to reset it back to auto IP detection but everything worked after that.
And it only took my like 14 hours lmao. Why does this always happen to me? haha
I'll never do this again without just hooking a cable directly into the router and using the admin panel on my laptop. Lesson learned. I just really didn't want to cuz I would have had to bother some elderly in-laws to do it. I was just trying to set everything up for my uncle who wanted to hook into their internet a couple hundred feet away and it turned into a nightmare.
For anyone searching here in the future, here's a YouTube video that might help:
https://www.youtube.com/watch?v=duEfQAL6jrk
I watched a few different ones like that to finally figure it out. But like I said, it seemed that I only needed to change it, then forget the network then change it back and forget the network again and it worked. Or some variation of that. I'm not 100% sure. I'm sure someone smart can chime in and explain what happened and what's the proper thing to do for anyone in the future.
Good luck and thanks again!
If its used, make sure to factory reset it before trying any setups on it.
Or old settings could be causing issues.
Push and hold reset for 7-15 seconds while powered on.
What modem/gateway is it getting connected to?
If your trying to setup the router using the NH app on a mobile device, be sure to disable the mobile devices MAC ADDRESS randomizer feature while your at home:
I would recommend setting up the router using a ethernet connected PC or laptop and web browser, MS Edge or Firefox.
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
