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Kalsan's avatar
Kalsan
Tutor
Jul 31, 2020

My new RAX40 keeps dropping its connection

Has anyone else had an issue with the RAX40 just randomly stop working? At least once a week the router just stops responding to the point where I cant get into the admin side. I have to power cycle the unit. My firmware is up to date. (Firmware Version V1.0.3.80_1.0.1). I am connected to a brand new Xfinity Modem / router. Router is in bridge mode. I have done a factory reset. Nothing has helped. 

6 Replies

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  • plemans's avatar
    plemans
    Guru
    Jul 31, 2020

    Which firmware is it? The firmware changes, or if someone else is looking at this in the future, or even if support is monitoring this. Its why we ask. 

    what modem is it connected to? 

    have you tried a simple factory reset and reinstall? 

      • plemans's avatar
        plemans
        Guru
        Jul 31, 2020
        Do you mean the router is in access point mode? or bridge mode? They're 2 different modes
  • suj1t's avatar
    suj1t
    Aspirant
    Dec 27, 2020

    My RAX40 also keeps dropping WiFi connection once or twice in a week. I'm on Firmware Version V1.0.3.80_1.0.1, I have to reboot router to solve the problem. The reboot takes 7-8 minutes. Factory reset doesn't did anything.

    • Eagle-Two's avatar
      Eagle-Two
      Apprentice
      Dec 27, 2020

      There is another thread about RAX40 issues with firmware version V1.0.3.80. You may want to try the Netgear download page for your model to see if there is a newer firmware available.