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Forum Discussion
My rax50 says internet connection is good. But wifi and cable connections to devices are not working
I have checked all my cable connections. I have called my ISP to make sure there are no issues with my fttp connection. I have made sure the router is successfully connected to my ISP by making sure it's connected using the PPPoE login connection details. My router even states internet connection is 'GOOD'. But my wifi and cable connections to devices are still not working. My wifi states "connected but no internet access" even tho the router says internet access is fine. I've contacted Netgear support but they were absolutely useless unless I paid for 12 months of support for the price of a whole new router. Can anyone help me please?
6 Replies
Might run thur this and see if anything helps you:
Nighthawk Router Troubleshooting, Suggestions and Tips | NETGEAR Communities
Thank you I'll read through this
I have made sure the router is successfully connected to my ISP by making sure it's connected using the PPPoE login connection details. My router even states internet connection is 'GOOD'.
Is this a new setup?
What connects you to the Internet. (fttp has a way of changing meaning depending on where you are.)
making sure it's connected using the PPPoE login connection details
Any other settings needed in there. Again, ISPs have a habit a tweaking their systems to baffle users.
Have you tried running the router through the Internet Setup Wizard? Then again, not all ISPs play nicely with that.
As a final, tried a reset and setup from scratch?
Just another user with time on their hands.
Yes new setup. I actually got the nighthawk 3 years ago but just moved into a new house now so finally setting it up for the first time. I've completely reset the router as an initial step to ensure no settings have already been set from when I originally bought it. I've plugged it in to NBN box. I've gone through the setup process using the app but because the app is limited the router was showing a red light and no internet access. I had to call my ISP who got me to go through the webpage setup and enable/change the vlan id to 2 and priority to 0. Which then gave the router access to the internet and allowed me to log in though the app using the PPPoE login. From there wifi was working. I got prompted to do an update for the nighthawk. after update wifi stopped working so I power cycled it and wifi was back. Then I noticed that my cable connection to my Xbox wasn't working so I power cycled again and the wifi stopped working.
Since then I've power cycled the router and NBN box again and I have wifi again but still cable connection to Xbox is not working.
Hope this clarifies a little? Thanks for the help I appreciate it
I've plugged it in to NBN box.
Oh dear. NBN strikes again.
What is that NBN box?
This unique Australian Internet service comes in many different flavours. For example, it has implementations of DSL that break some Netgear modem/routers. Fortunately, that won't concern you.
You will find many messages around here from people on NBN. Sadly, there aren't many expert users who can help out beyond the usual troubleshooting suggestions.
One place to seek local help is Whirlpool Forums.
This is suspicious:
Then I noticed that my cable connection to my Xbox wasn't working so I power cycled again and the wifi stopped working.
But that is well outside my territory.
Just another user with time on their hands.
