HelloI’ve had this router now for 3 weeks. The past few days the nighthawk app has been saying it can’t find, connect or the router is no online. But yet all devices are connect. Is there an issue with the nighthawk app??

I had a similar problem. Could not log in with app and when accessing router from computer it showed internet disconnected, even though it was online and working fine. Ended up disconnecting power at router and rebooting that way a couple of times, and now all is well again.

Thanks all for the helpI did have an extender plugged in and I noticed that I was constantly connecting to that. Just unplugged. Working again. Stay tuned.

So after over 24 hours now, all is still well. Culprit Was the extender.

What modem are you using? We see this issues a lot with people using modem/router combo devices and then having the RAX connected to it. its called a double nat. https://kb.netgear.com/30186/What-is-Double-NAT

I have an Arris Surfboad, stand alone router

My RAX80 and nighthawk app problems.

19 Replies

plemans
Guru
Feb 13, 2020
What modem are you using? We see this issues a lot with people using modem/router combo devices and then having the RAX connected to it. its called a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
- Trussman
  Guide
  Feb 13, 2020
  I have an Arris Surfboad, stand alone router
  - Trussman
    Guide
    Feb 13, 2020
    Also on the Nighthawk app, it asks me to log on after it can’t find the router so I put in my Credentials and it doesn’t do anything. Very frustrating.

Forum Discussion

My RAX80 and nighthawk app problems.