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psychopomp123's avatar
psychopomp123
Luminary
Sep 29, 2020
Solved

Netgear Armor down?

I'm unable to log into https://armor.netgear.com at present, keep getting 'internal server error' message. Anyone else seeing this?

 

 

Also I'm unable to re-activate Armor (paid subscription) on my RAX200 after upgrading to the latest firmware and doing a factory reset. Tried using 2 smartphones but unable to do it on both.

 

Could someone from Netgear please fix this if it is indeed an issue at Netgear's end?

Thanks!

  • ChristineT's avatar
    ChristineT
    Sep 29, 2020

    Hello Kakashi28, 

     

    Thank you for the additional feedback! Can you confirm if this issue is now resolved for you for either the App or the armor.netgear.com portal? 

     

    Cheers,

    Christine

10 Replies

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  • Kakashi28's avatar
    Kakashi28
    Aspirant
    Sep 29, 2020

    I have to same problem. I am not able to log into armor.netgear.com.

    I have paid subscription as well.

  • ChristineT's avatar
    ChristineT
    Administrator
    Sep 29, 2020

    Hello psychopomp123 and Kakashi28, 

     

    Thanks for bringing this to our attention! We are looking into it. We'll provide an update as soon as it becomes available.

     

    Best Regards,

    ChristineT

    • Kakashi28's avatar
      Kakashi28
      Aspirant
      Sep 29, 2020

      Thank you Christine,

       

      The Orbi router couldn't connect to the Armor either. And when I logout and login to Bitdefender app on mobile or laptop it says my subscriton has expried. My subscription doesn't expire until Sept. 2021.

    • TerryPh's avatar
      TerryPh
      Virtuoso
      Sep 30, 2020
      Noticed the NG Armor is behaving abnormally today. Subscription valid until Oct. 27, 2020 but the web site said expired.
      Can you look at the issue Christine.
      Let us know ASAP.
      Thanks
  • ChristineT's avatar
    ChristineT
    Administrator
    Sep 29, 2020

    Hello Kakashi28, 

     

    Thank you for the additional feedback! Can you confirm if this issue is now resolved for you for either the App or the armor.netgear.com portal? 

     

    Cheers,

    Christine

    • psychopomp123's avatar
      psychopomp123
      Luminary
      Sep 30, 2020

      I can the confirm this is fixed now, now log into armor.netgear.com and have also re-activated Armour using my smartphone.

       

      Thanks ChristineT :)

      • ChristineT's avatar
        ChristineT
        Administrator
        Sep 30, 2020

        Hello TerryPh, 

         

        Can you please let me know if you're subscription is still showing expired?

         

         

        psychopomp123 - Just to clarify so I can report back to engineering, you had to actually re-activate your service as it did not automatically re-active? What did you see before you reactivated the subscription?

         

        Thank you both for your additional contribution to this discussion!

         

        Kind Regards,

        Christine