NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
netgear nighthawk ax12 rax120v2 randomly disconnecting
My Netgear Nighthawk ax12 rax120v2 randomly disconnects after about 9 months of continuous use. After performing a traceroute, my computer is able to connect locally to the router when this occurs. However, the connection has trouble getting past the router to the Cox DNS server. Any insight? The router is on the current firmware and the NTP server is set to the correct timezone. The router says there is no internet connection or struggles to flush an internet connection when this occurs as indicated in the firmware under internet status being "Detecting". Originally I thought the problem was the port due to excessive use, but after switching the internet port used within the firmware to the 5 Gbps port the issue still persisted the next day. If this issue is not the router which it doesn't appear to be I think the modem is the culprit. The modem is an arris surfboard touchstone cm8200 that is about 2-3 years old.
Please load up this beta:
Factory reset the router and setup from scratch. A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
13 Replies
This also happens every day at the same time, around 5-7pm.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the first 3 characters of the routers serial number in back?
What Firmware version is currently loaded?
Router Firmware Version V1.2.8.40
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
The modem is a Arris touchstone CM8200
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
The ethernet cable between the modem and router is a cat8 that when tested with an ethernet tester are all properly wired in the correct order.What is the first 3 characters of the routers serial number in back?
6JY