NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Xiong's avatar
Xiong
Aspirant
Aug 13, 2020

Netgear Nighthawk AX12

The router frequently disconnects, prompting no IP address, unable to connect to the IP for a long time

7 Replies

Sort By
  • plemans's avatar
    plemans
    Guru
    Aug 13, 2020

    What firmware is on the router? 

    What modem/gateway is it connect to? 

    When it disconnects, is it wired devices, wireless devices, all devices? 

    Does it say "connected, no internet" or does it drop off the network entirely? 

    Have you tried a simple factory reset and reinstall? The RAX devices got quite a few firmware changes and have responded well to factory reset/reinstalls. 

    • Xiong's avatar
      Xiong
      Aspirant
      Aug 14, 2020

      Ax12 is the latest firmware. I can’t connect to the network but the Wifi is connected normally. If there is no network, the router needs to be restarted for normal operation. The same problem exists when I restore the factory settings.

      • plemans's avatar
        plemans
        Guru
        Aug 14, 2020
        Xiong wrote:

        Ax12 is the latest firmware.---no its not. AX12 isn't a firmware number. I can’t connect to the network but the Wifi is connected normally----This makes zero sense. you can't connect but you can connect?. If there is no network, the router needs to be restarted for normal operation. The same problem exists when I restore the factory settings.

         

        And the other info? LIke modem/gateway?

        Please make sure to be details and precise. We aren't there to see what you're doing/done.