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dcordell117's avatar
dcordell117
Aspirant
Sep 14, 2021

NetGear NightHawk RAX50S

So I am having trouble setting up 2 Xbox’s on a nighthawk router. I ran 2 cat 6 to a switch that is running to the router. It shows I have a wired connection but I’m not getting connectivity. I am getting a report that says “Service info is unavailable” and “xbox.com/xboxone/teredo. I checked that DHCP is enabled. Tried to give it a static IP but it doesn’t show up in devices. I have a feeling it is the switch that I’m connected to, it is connected to router by Ethernet to a phone line module. I guess that’s how Comcast runs their internet, any suggestions? Also there are 2 Unifi Access points on the switch and they work just fine.

9 Replies

  • Connected by ethernet to a phone line module? 

    What is this phone line module? 

    Everything works at the router? 

    How is the router connected to the switch? 

    The wire that is connecting the router to the switch, does that work? 

    • dcordell117's avatar
      dcordell117
      Aspirant
      It is actually a data hub that the switch is connected to that runs back to the router. Everything works except the Xbox’s