Netgear RAX80 and Amysen / any other similar smart socket / plug and Smart Life App

Question

Having an issue with new smart plugs trying to add to app / network.

So I bought the same brand a year ago (at the time I had an older Netgear 2.4/5GHZ Router) and they connected no issue with Smart Life App.

Now I have been through 3 sets of plugs and realize its not the plugs / sockets but maybe something I am not doing with router to de-emphasize 5GHZ and strengthen 2.4.

I have done the following:

- Tried connecting with 2.4GHZ on phone wireless and app connection and nothing

- Tried AP and the suggested names didnt even show up in my list of APs

- Tried reducing the transmit power control to 25% for 5GHZ and nothing

- Have also tried hiding 5 GHZ SSID and nothing

- Have tried lowering the mode on 2.4 Ghz to 54MBps and nothing

Have checked some other knowledge bases and cant seem to find a solution. Amazon must think I am crazy buying and consequently returning them over and over again. HELP would be greatly appreciated!

FURRYe38 · Answer

Might try disabling Smart Connect if enabled on the router and separate the SSID names.&nbsp;
Try changing channels, 1, 6 or 11 on 2.4Ghz.&nbsp;
&nbsp;
Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wifi-ax6
Please use this link to the main forum product list to review and choose where to make your posts.&nbsp;https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.

thegadgetguy · Answer

So Smart Connect is not on, but will try changing the Wifi SSID. Right now they are just separated by 2.4 or 5 but the name is the same, meaning network 2.4 and network 5g (for example). Are you suggesting i change the name completely to something else to test this?

Should I throttle it down to 54mbps as right now under 2.4 its set at "up to 1200 mbps"?

thegadgetguy · Answer

Ok so tried changing SSID for 5 ghz to something comepletely different and still nothing.Have switched from Channel 1 to another Channel and still nothing.&nbsp;&nbsp;

FURRYe38 · Answer

As a quick test, disable WPA security on the wifi router, connect the setup mobile device to the wifi while in the open. Can you connect these devices to the router then?&nbsp;
Re-enable WPA2 and AES after checking this...

thegadgetguy · Answer

I was so hoping this would solve it, the easiest hurdle to climb.&nbsp; Still not working however.&nbsp; But with that said i had restored the rest of my settings back to normal aside from the removal of WEP on 2.4ghz.&nbsp; This is crazy because I had an older 5GHZ Netgear router which worked fine with the same kind of plugs about a year ago.&nbsp; The only thing that changed was I upgrade to the RAX 80 to take advantage of the new fiber internet I have coming into my house.

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Netgear RAX80 and Amysen / any other similar smart socket / plug and Smart Life App

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