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Forum Discussion
Netgear+Cox+Paramount+
Need help
First: Have Cox for internet service, Contour for TVs; have a iMAC, 2 Sony Bravia TVs (50 and 43 inch)
Recently got a new modem - Nighthawk AX6. Small single story house, modem seems to be working fine for 2 of the 3 devices
Modem is Arris Touchstone CM8200
Also recently added Paramount+
Paramount+ works with no real issues on the MAC and the smaller Bravia (which is located in our bedroom).
However.....it doesn't really work on the larger Bravia in the living room. It loads but it is extremely slow and the actual shows - when it decides to load the shows - buffers, stops, hiccups, skips. This is the same experience when I thought to add Paramount+ months ago and is a primary reason I purchased a new modem. Under the old modem, Paramount+ acted the same on all 3 devices as it currently does on just the main TV.
Any idea what the problem/issue could be? I have nothing additional added any of theTVs (Playstation, Apple TV, etc. etc.).
Thanks in advance
Bob
15 Replies
BandD wrote:
Recently got a new modem - Nighthawk AX6.
That's not a Netgear modem model number.
AX6 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.
Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.
BandD wrote:
However.....it doesn't really work on the larger Bravia in the living room.
How is the larger TV connected to the network?
Do all other streaming channels work fine on that device?
How fast is your Internet connection?
Router is Netgear 42 941865D1DD1C
Main TV is connected via cable thru Cox's Contour box
Other streaming services, specifically Netflix and Hulu, are running just fine.
All 3 streaming services, the above 2 services and Paramount+, are included in Cox's subscription we purchased. These are the only 3 streaming services we use.
Internet speed - no idea - I have basically a 2nd grade level of education when it comes to computers. Looked at the Manual - complete foreign language to me.
Bob
BandD wrote:
Router is Netgear 42 941865D1DD1C
Not really. That looks like the serial number. Not something that you should post here.
Look at the label on the thing:
Model number
When we know that we can begin to see what might be happening at your end.
Main TV is connected via cable thru Cox's Contour boxIt would also help if we knew what that box is. What is it supposed to do?
And what device sits between your unknown Netgear device and the Internet?
