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Lach's avatar
Lach
Aspirant
May 17, 2020
Solved

Nighthawk A12 don't detect the HDD attach to the USB port

Hello. I have a small problem with my Nighthawk A12 or RAx 120. Everything was fine until today I try to access to my files with my app ReadyCloud ( the same problem occurred when I use and web page readycloud.netgear.com)and I was surprised when I can't see my files. I can see the router Ax 12 but not my files because hdd attached to my router is Invisible. i have attach the Hdd WD to USB port 1 on my router.
There is no problem when I want to transfer my files through my home network. my PC can see HDD attached to the router. Thanks

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 20, 2020

    Hello Lach, 

     

    What firmware version is your router currently on? Have you had a chance to reboot the router? 

     

    Christian 

    • Lach's avatar
      Lach
      Aspirant
      May 21, 2020
      Hi. I update it with the last firmware 1.0.1.122. I restart the router but is the same. I think the last firmware causes the problem. The app and website readycloud doesn't detect the hdd attach to the router. Thanks
    • Lach's avatar
      Lach
      Aspirant
      May 21, 2020
      When I go to the website and click on the router show No volume or USB disks