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albstaten's avatar
albstaten
Follower
Jul 01, 2022

Nighthawk AX5200 no internet connection

Router shows found but no internet connection. This happened again after a power outage. I called Netgear and they wont even help since it’s out of 90 days phone support. It’s so stupid.

Ive done multiple resets and unplugging and plugging but no fix. IIRC, last time i talked to an agent, he had me go to default gateway(mine doesnt show wireless category), manually set IP on Internet Protocol version4, changed some numbers (maybe DNA) on network setting and did other things but i cant recall exactly. Can someone help?

Troubleshooting

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Jul 01, 2022
    albstaten wrote:

    Router shows found but no internet connection.

    What shows it and where?

     

    We know nothing about what you are doing and where is goes wrong. We don't even know which Netgear device you own. AX5200 

    is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Look at the label on the device for the model number.