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IamHandyAndy's avatar
IamHandyAndy
Aspirant
Feb 17, 2020

NIGHTHAWK AX8 CANNOT SAVE DEVICE NAMES

Hello Again.

I have run into another issue on my NIGHTHAWK AX8 , I cannot save device names.

On the device manager section, you can select the individual devices and edit them but when you click done and then save you get Sorry, the action was failed. Please try again. It never works have tried many times over a couple of days and a few reboots.

 

I see there are a few old threads with similar issues but not really any solutions .

Anyone know the fix?

TIA,

HandyAndy 

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 19, 2020

    Hello IamHandyAndy, 

     

    May you confirm whether you're on the Nighthawk App or the web GUI. 


    Thanks,

    Christian 

    • IamHandyAndy's avatar
      IamHandyAndy
      Aspirant
      Feb 20, 2020

      Hi Christian,

       

      It is only with my iPhone I am having the problem. I was able to get in and make the changes from my desktop computer.

      Now that I have it setup correctly, it is just  a matter of curosity why I cannot do it from the phone.

      Thank You,

      HA

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Feb 20, 2020

        Hello IamHandyAndy, 

         

        Thanks for confirming! Our engineering team is aware of the issue with the Nighthawk App and is currently investigating. 

         

        Regards,

        Christian