NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

deltavee's avatar
deltavee
Aspirant
Sep 10, 2020

Nighthawk doesn't set up

My new RAX50 router won't set up. Using my iPhone Nighthawk app, I followed the directions but the steps won't progress past "router not found" even though my iPhone shows that it's connected to the correct Netgear router wi-fi. Rebooted the modem and router with the same results. Unable to contact anyone at Netgear to discuss the problem. Is it just this particular router that's a POS, or is it inherent with this model?

3 Replies

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 17, 2020

    Hello deltavee,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    http://www.netgear.com/support/contact.aspx

     

    Christian 

    • deltavee's avatar
      deltavee
      Aspirant
      Sep 22, 2020

      I tried contacting Netgear on that link numerous times, but the site wouldn't allow me in. When I returned the router to Bestbuy for a refund and explained the problem, Bestbuy personnel told me they have numerous customer complaints about Nighthawk and poor to non-existent Netgear customer service.