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Senna79's avatar
Senna79
Aspirant
Jul 19, 2021

Nighthawk rax40

Please help, All we did was go into and change the password and now have limited access on our internet since last friday, I have called over 8 times and the worst service I have ever experienced with Net Gear. I have now reset the modem and router and still have limited acces and all we tried to do was reset a passord. Please help us get back online

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  • plemans's avatar
    plemans
    Guru
    Jul 19, 2021

    1. you have the RAX40?

    2. what firmware is on it? 

    3. what modem/gateway is it connected to? 

    • Senna79's avatar
      Senna79
      Aspirant
      Jul 19, 2021

      Yes I have he RAX40 connected to a Netgear modem 

      I do not know about a firmware.

       

      All I did was attempt to change a password and we have been down since last friday?? 

      • plemans's avatar
        plemans
        Guru
        Jul 19, 2021

        Try a simple factory reset and reinstall? 

        push and hold reset for 7-15 seconds while the router is powered on. 

        then reinstall it