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Forum Discussion
Nighthawk RAX80 very unstable - losing connections
Hi all, I've bought the RAX80 six weeks ago and it's been very unstable since then: - devices losing wifi connections - devices not seeing the wifi network - RAX80 losing internet connection (...
How frequently is it happening?
Have you checked the modem?
Another thing you can try doing is downgrading the firmware a version. Maybe the one you're on has issues.
If you do downgrade, I'd recommend doing it over a hardwired connection, then do a factory reset and clean install.
- Devices with interrupted/losing wifi connection: almost every day
(iPhone goes to 4G, Apple TV gives warning: wifi connection - temporarily - lost, Microsoft Teams and Citrix disconnect and so on)
- Devices not seeing/listing the wifi network: few times a week, sometimes more often
(From iPhone 11 to old Windows laptop)
- Disconnecting from internet altogether (orange led): once a week or so
- Cisco Modem is fine (is very robust, simple modem, no wifi or routing functionality whatsoever). No problems with the modem (or connection) with my previous Apple Airport Router (Airport router needed a restart just once a year or so, very stable).
I'm not so comfortable downgrading the firmware of the RAX80 since there were some security vulnerabilities patched in the latest firmware update.
If you don't want to try the downgrade, then you can try reinstalling the firmware incase something is corrupt.
I'd try the downgrade as the rax devices have been getting fairly frequent updates. but its up to you
OK, I reinstalled the firmware. We'll see what's happening now.
On a sidenote: I noticed (again now) that RAX80 messes up the names of the connected devices (in the webinterface and the app). After editing and renaming the devices this seems solved. Don't know if it's related to the connection problems but it's kind of sloppy.
Little update:
Devices are seeing the wifi network till now and internet connection hasn't been lost for the last couple of days but devices sometimes lose connection with Teams and Citrix.
In some cases there seems to be an automatic reconnection in other cases I have to reconnect manually. In one case there seemed to be a switch from 2,4 GHZ to 5 GHZ. Is it normal some devices get an IP address via DHCP four times an hour?