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pnfard's avatar
pnfard
Aspirant
Jun 09, 2020

Problem with RAX40 after upgrading to V1.0.3.80_1.0.1

Hi

I upgraded my router to version "V1.0.3.80_1.0.1" on Sunday 7th June.

Since then I have to reboot the router everyday as I lose connection to internet.

Monday 8th Jun. => My router stopped routing traffic to internet. I had connectiont to the AP but no internet.

It started to work when I rebooted.

Tuesday 9th June => I had not internet and I could not connect to the AP. neither 5G or 2G connection to rotuer. Even they were not listed when I was looking for wifi network.

I rebooted the router (RX40) and everything back to normal.

 

This software seems ot be unstable. and problematic it seems to be.

 

Anyone having the issue and have any resolution other than down-grading to previous release?

 

Thanks.

8 Replies

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  • engdragon's avatar
    engdragon
    Aspirant
    Jun 09, 2020
    Yes! I have the exact same problem. Today, it got worse. When the RAX40 stopped broadcasting its SSID, I tried another power cycle and then I just got a blinking red power light. According to the user manual troubleshooting this could be from corrupted firmware or failed hardware. Unplugged everything and let it sit for a bit. Seems to be working now, but I’m planning on downgrading firmware. This is an awful time for this to be happening with the need to WFH! Netgear, please look into this!
    • engdragon's avatar
      engdragon
      Aspirant
      Jun 10, 2020
      So I completed my downgrade to the previous firmware version and all is well.
      • pnfard's avatar
        pnfard
        Aspirant
        Jun 10, 2020

        Hi

             I have not donwgraded yet as I was having issue with speed, and connection issue with 5G.

        I have also today exprinced AP for 5G and "g keep disappearing from my my list of wifi and I loose connection.

        This was more frequent on 5G.

         

        Worse ever router I have ever had.

        My virgin Media router was stable and did not have these issue. Just short range which make me move to netgear.

        Since having the netgear, I am had AP disconnection, speed issue, and various other problems.

        I wish I could get refund on this box. nothing more than nightmare since prchacing it in Oct. 2019.

         

         

         

  • christer12's avatar
    christer12
    Star
    Jun 10, 2020

    Sometimes I lose wifi-connection/ internet when the router switching channels

    • tsui's avatar
      tsui
      Tutor
      Jun 11, 2020
      I cannot change the name and icon of the attached devices, am I the only one who has this problem?
      • engdragon's avatar
        engdragon
        Aspirant
        Jun 11, 2020
        tsui,

        I haven’t run into that issue. Make sure you are actually finishing with “Save” after your edits in the Nighthawk app. I’ve made the mistake of making the edits, tapping “Done”, and the arrowing back before.

  • benoit_fr's avatar
    benoit_fr
    Apprentice
    Sep 15, 2020

    Hi all,

    following the latest posts (thanks for the info guys), I will try to RMA with Netgear France.