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Random Loss of Connections..
My router is randomly and intermittently turning off it's wired and WiFi connections, which means every device connected loses it's connection.
It occurred several times yesterday and sometimes occurs on a daily basis. It does turn on again after a while, as can be seen by the log attached.
The router still has a hardware warranty and I'd like to swop it out for another, how do I go about this please as technical support has now ended and I can't seem to create a support ticket anymore.
The modem is a tp link TD-W9970 in bridge mode, but it has been 100% stable since I setup the netgear with it until recently, we're talking months if not years.
Anyway I took a look at the netgear settings and it looks like these disconnects might have coincided with some settings I put into the ipv6 page. So I've reset it to off for the moment and will test.
My bad if this issue was self inflicted...
21 Replies
cuke2u wrote:
My router is randomly and intermittently turning off it's wired and WiFi connections, which means every device connected loses it's connection.
Did this just start happening? Does the modem keep its connection? Any clues from the router's LEDs?
What firmware version do you have on the device?
A number is more useful than "the latest". There can be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.Thanks, the router has firmware version 1.0.14.134 and it's connected to a modem, however that shows it is still connected to the internet. Not that it matters as clearly it is the RAX70 that's dropping every connection randomly, all at the same time, as in it hasn't occurred today but yesterday every single connected device dropped offline several times to the router. This presents issues in itself as I have a NAS drive and a file server that must be connected at all times.
I was able to witness more what is occurring as the network cable disconnected came up on my tv this pm. Looks like the router is rebooting itself as all the lights on the router went off, bar the power one that turned orange, then after a while all came on again and the network cable reconnected message came up on my tv.
So without being to raise a ticket who do I contact to have this router replaced?
