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Retired_Member's avatar
Retired_Member
Nov 26, 2021

RAX-120: android devices fail to obtain IP address

Hello,

I Just purchased the RAX-120, set it up, all my home devices connected just fine. I went to device manager, renamed a few (including the device which now fails to connect ), a hour later the nighthawk app said there was a firmware update, I performed the update, and ever since my Lenovo Tab Plus with Android 11 fails to obtain an IP address.

Anyone have this issue? Or have non obvious pointers ? No, the device is not being blocked deliberately. I have the device access feature disabled.

Thanks in advance

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  • Retired_Member's avatar
    Retired_Member
    Nov 26, 2021

    Some more information:

     

    Router Firmware Version V1.2.3.28

     

    The android device in question is using a randomized mac address by default. I've turned this off to use the actual device hardware mac address to rule this out as an issue.

     

    All other devices, from iOS to macOS to nest thermostats to myq garage door openers work just fine with this router.

     

    Also, if i plug in my Netgear R7400 then the android device is able to get to obtain an ip address just fine. 

     

    I wonder if the issue is related to bug fix #2 on this firmware release:

    https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/New-RAXE500-Firmware-Version-1-0-8-70-Released/m-p/2159491#M22366

     

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 27, 2021

    Has a factory reset and setup from scratch been performed since last FW update?

    • Retired_Member's avatar
      Retired_Member
      Nov 27, 2021
      Yes, since the last FW update a factory reset has been performed without any avail.
      • FURRYe38's avatar
        FURRYe38
        Guru
        Nov 27, 2021

        What happens if you revert back to a working FW Version?