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tophrob's avatar
tophrob
Follower
Jul 28, 2021

RAX10 (AX1800) Parental Control

I'm looking to purchase a WiFi6 router with Circle Parental Control.  According to the below page from Netgear, Circle Parental Control is supported on the RAX10 (AX1800), however it's not mentioned on the product page itself.  It instead refers to NETGEAR Smart Parental Controls.  Can anyone provide insight?  I've reached out to sales a couple times but have yet to receive a response.  Thanks in advance!

 

https://kb.netgear.com/000044718/Which-NETGEAR-routers-support-Circle-Smart-Parental-Controls

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 04, 2021

    Hello tophrob,

     

    Thanks for bringing this to our attention. The RAX10 does not support Circle parental controls. However, the RAX10 does support NETGEAR Smart Parental Controls. I have notified our team to have the article reviewed and edited.


    Regards,

    Christian 

    • RamuNG's avatar
      RamuNG
      Aspirant
      Sep 28, 2021

      Hi,

      I recently purchased RAX10 because considering it supports smart parental control. I purchased online through AMAZON India on 20th sept. 2021. 

      After instlling Router and Nighthawk anroid app, I do not see parental control feature in the app.

      I called your customer support today and got to know that the latest firmware does not support smart parental control.

      When your official website is claiming it support but I do not see so in the real product.

       

      Please respond and do help.

       

      Thanks,

      Ramu

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Sep 28, 2021

        Yes the RAX10 does support Smart Parental Controls. You may want to reinstall the Nighthawk app on your phone or test the app on another mobile device if able.

         

        DarrenM