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Erickkkkkkk's avatar
Erickkkkkkk
Follower
Aug 30, 2023

RAX10 Router always can't get the WAN IP

Does anyone have the same problem like that? Disconnection occurs at least once a week. Then I login my router figure out the WAN IP, Subnet, Gateway is 0.0.0.0.

 

After I reboot the router, it will back to normal...every time.

2 Replies

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  • Kitsap's avatar
    Kitsap
    Master
    Aug 31, 2023
    Erickkkkkkk wrote:

    Does anyone have the same problem like that? Disconnection occurs at least once a week. Then I login my router figure out the WAN IP, Subnet, Gateway is 0.0.0.0.

     

    After I reboot the router, it will back to normal...every time.

    A couple of pretty standard questions.

     

    What is the firmware version number installed on your RAX10?  The Latest is not a version number.  Need the number to verify.

     

    What is the brand name and model number of the modem/ONT connected upstream of your RAX10?  Please look on the label.

     

     

  • michaelkenward's avatar
    michaelkenward
    Guru
    Aug 31, 2023
    Erickkkkkkk wrote:

    Then I login my router figure out the WAN IP, Subnet, Gateway is 0.0.0.0.

     

    After I reboot the router, it will back to normal...every time.

    The answer to that is likely to be in your answer to the question from Kitsap about the modem/router.